Municipal Department
MURFREESBORO WATER DEPARTMENT
Serving MURFREESBORO
Population served
114331 people (EPA SDWIS 2026Q2 active CWS estimate for TN0000491)
State system code
FIPS 47
Billing frequency
Monthly; MWRD reads every meter and bills every customer each month. Bills are due 14 days after mailing.
Provider briefing
How this utility’s billing works
MURFREESBORO WATER DEPARTMENT operates as a municipal department serving MURFREESBORO. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform base-plus-consumption pricing by meter size. FY2025-26 rates effective on bills printed July 1, 2025 or later set water at $3.75 per 1,000 gallons plus a monthly 5/8-inch minimum/service charge of $11.25; outside-city rates are 50% higher. There are no published increasing water blocks in the current schedule.. Bills are generated monthly; mwrd reads every meter and bills every customer each month. bills are due 14 days after mailing., and a typical residential cost reference is The City’s official FY2025-26 sample-bill table gives an inside-city 5/8-inch combined water-and-sewer total of $78.00 at 6,000 gallons, before separate stormwater or solid-waste items. The component calculation is water $11.25 + $3.75/1,000 gallons and sewer $11.25 + $5.50/1,000 gallons.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is calculated directly from metered water consumption, with a 5/8-inch inside-city monthly minimum/service charge of $11.25 and a wastewater rate of $5.50 per 1,000 gallons. For a residential customer using an unmetered water supply, the sewer charge is a $19.70 flat monthly rate. MWRD also automatically applies a summer sewer adjustment April-October when usage exceeds the winter-month average plus 20%; customers can request an extension when metered water was not discharged to the sewer.
Meter and infrastructure notes
MWRD completed AMI installation for more than 26,000 meters in June 2017. Digital meters use radio transmitters, fixed-network radio telemetry, wireless cellular communication, and an Itron-hosted analytics/customer portal integrated with MWRD billing systems. Meters are read remotely every month; the RF transmitter sends a reading about once per hour, supports daily usage monitoring and continuous leak alerts, and each meter has a unique identifier.
Emergency water support
Report a leak or water emergency
615-893-1223 for emergency/after-hours Water Resources assistance, including sewer stoppages and urgent service concerns. Customer service and leak-adjustment requests use 615-848-3209; the water-quality office is 615-848-3222.
Official starting point
Choose the right next step
Reading this profile
A practical reference for MURFREESBORO
MURFREESBORO WATER DEPARTMENT is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.