Delinquency research · dataset 2026.08
Shut-off and delinquency information for MURFREESBORO WATER DEPARTMENT
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due 14 days after mailing; the City states balances unpaid as of the due date receive the late charge. A due-date payment through online/IVR is accepted until noon, while a payment placed in the night deposit on the due date receives the fee.
- Late-fee rules
- A 10% late charge applies to the past-due balance excluding sales tax. A $40 non-payment fee is assessed when an account is approximately 25 days past due and the balance exceeds $50; a returned payment fee is $30. Cutting a City lock can add a $25 fee, and damaged City equipment is billed for parts and labor.
- Shut-off timeline
- MWRD generally disconnects service 14-16 days after the due date; the billing page separately says the $40 non-payment fee applies at approximately 25 days past due with a balance greater than $50 and that interruption may result. A payment extension can be requested online by noon the day before cutoff, or in person until 9:00 a.m. on cutoff day; an approved extension lasts seven days and requires the full past-due balance by the extended date.
- Warning and notice protocol
- The City uses the printed bill, account alerts, payment-extension process, and its yearly billing calendar to communicate due dates and cutoffs. The public pages specify the 14-16-day usual disconnect interval and allow a seven-day extension if requested before cutoff, but do not publish a complete mailed/phone/text warning sequence or a distinct colored notice protocol.
- Reconnection costs
- Regular restoration requires the past-due balance plus the $40 non-payment fee; the public billing page does not state an additional regular-hours reconnection amount. After-hours reconnection outside Monday-Friday 8:00 a.m.-4:30 p.m. adds a $75 after-hours reconnect fee. The returned-payment fee is $30 if applicable.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- MURFREESBORO WATER DEPARTMENT public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000491) ↗
Search the federal drinking-water database using public water system ID TN0000491.