Public Water Authority
West Knox Utility District
Serving West Knox County and portions of Knoxville
Population served
77,825 people (EPA SDWA system estimate)
State system code
FIPS 47
Billing frequency
Monthly usage is billed in arrears. WKUD uses three billing cycles assigned by service location, so the exact bill date varies by address.
Provider briefing
How this utility’s billing works
West Knox Utility District operates as a public water authority serving West Knox County and portions of Knoxville. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered uniform residential charges by service type: a $16.15 residential water customer charge plus $4.34 per 1,000 gallons, and a $27.77 residential wastewater customer charge plus $7.74 per 1,000 gallons under the rate schedule effective July 1, 2025. No seasonal tier or drought surcharge was identified in the reviewed schedule.. Bills are generated monthly usage is billed in arrears. wkud uses three billing cycles assigned by service location, so the exact bill date varies by address., and a typical residential cost reference is Approximately $116.40 per month for 6,000 gallons before taxes or incidental account charges: $42.19 water ($16.15 + six units at $4.34) plus $74.21 wastewater ($27.77 + six units at $7.74). This is a rate-based estimate, not a guaranteed bill for every service address.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is metered from the billed water consumption using a fixed monthly wastewater customer charge of $27.77 plus $7.74 per 1,000 gallons under the reviewed schedule. The public rate page does not describe a winter-average cap, irrigation exclusion, or separate sewer averaging formula.
Meter and infrastructure notes
WKUD uses battery-powered radio transmitters on water meters. Failed transmitters have caused some bills to be estimated from 12 months of history; field staff physically read failed meters and photograph readings. The district is replacing transmitters with units described as having approximately 12-year batteries, but the reviewed page does not promise an hourly customer-facing AMI interval schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed official material gives the WKUD customer-service number, 865-690-2521, but does not identify a separate 24/7 water-emergency line.
Official starting point
Choose the right next step
Reading this profile
A practical reference for West Knox County and portions of Knoxville
West Knox Utility District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.