Payment channels

Pay West Knox Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud-style online billing portal; vendor is not explicitly named on the reviewed WKUD page. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

865-690-2521, extension 206

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed WKUD payment-options page publishes online, automated-phone, mail, bank/credit-card autopay, and office payments but does not publish a text-to-pay keyword or enrollment procedure.

Mail-in address

West Knox Utility District, P.O. Box 306534, Nashville, TN 37230-6534. Mail checks or money orders with the payment coupon and allow five to seven business days; postmarks are not treated as receipt dates.

Counters, drop boxes, and office hours

Payments are accepted at the WKUD office, 2328 Lovell Road, Knoxville, TN 37932, during current posted office hours Monday-Friday, 8:00 a.m.-4:30 p.m. The office accepts cash, checks, and money orders. The utility notes that Mondays, Fridays, and the first business day after a holiday are normally busy; the reviewed page does not publish a separate drop-box location or desk card-payment rule.

Accepted digital instruments

What you can use online

Online and automated phone payments accept credit card and checking/savings-account payments; WKUD also supports recurring automatic bank-account or credit-card payments. Specific card-network brands are not listed on the reviewed official page.

2026 transaction pricing

Convenience fees

$2.50 per online payment and $2.50 per automated-phone payment. WKUD states that automatic bank or credit-card payment enrollment has no setup fee, but an autopay scheduled for a date other than the assigned billing date can still receive a late penalty.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by West Knox Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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