Boerne Utilities Customer Care and Billing
Boerne and Boerne Utilities municipal service territory in Kendall County
Population reference
Approximately 21,000 municipal water customers/residents, using the City of Boerne's current municipal service area and current city population as a contextual estimate; the public utility pages do not expose a single current regulated PWS population figure.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing; Boerne's current rate page describes water and wastewater usage per billing cycle and the municipal utility supplies multiple services on one recurring bill.
- Rate structure
- Usage rates are billed per 100 gallons and vary by residential/commercial classification and inside/outside city limits. The City also maintains water-restriction stages, and its ordinance permits a $5.00 per 1,000-gallon drought surcharge for residential use above 10,000 gallons in a billing cycle when implemented.
- Wastewater and sewer calculation
- Wastewater rates are billed in thousands of gallons and vary by residential versus commercial classification and inside versus outside city limits. The current public rates page does not expose the linked numerical schedule in text; exact winter-average or direct-usage rules are not publicly documented pending the City rate document.
- Meter reading
- Boerne Utilities reports a current program upgrading thousands of water meters across the City and utility boundary to improve reliability and accuracy. The reviewed pages do not identify the residential meter vendor, AMR/AMI transmission interval, or route calendar; exact technology and schedule are not publicly documented.
- New-account deposit
- The City's utility rules require a written application and applicable service deposit, but the current accessible Customer Care page does not expose a single residential water-deposit amount or credit-check waiver rule. Deposit refund is described in the ordinance as occurring after the final bill is paid; exact current amounts are not publicly documented pending the applicable service class.
- Activation or transfer fee
- The current public pages describe establishing, transferring, and ending services but do not expose a current standard water connection or transfer fee. Confirm the account-specific fee with Customer Care at 830-249-9511 option 1 before activation.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Boerne Utilities Customer Care and Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- ci.boerne.tx.us reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.