Payment channels

Pay Boerne Utilities Customer Care and Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current public payment page does not identify the hosted payment vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

No dedicated IVR number is published. Customer Care and Billing is 830-249-9511 option 1, Monday through Friday 8 a.m.–5 p.m.; weekends, holidays, and after hours use 830-248-1633 for utility issues.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No bill-payment-by-text keyword or opt-in sequence is published. The City provides online registration, paperless billing, and account communication options, but text-to-pay is not publicly stated pending direct confirmation.

Mail-in address

P.O. Box 1677, Boerne, TX 78006.

Counters, drop boxes, and office hours

Customer Care and Billing is at 447 N. Main Street, Boerne, TX 78006, Monday through Friday 8 a.m.–5 p.m.; the office closes at 4 p.m. every third Wednesday of the month. The reviewed public page does not list a separate drop-box address, cashier cutoff, or desk payment-type restriction; confirm those details with 830-249-9511.

Accepted digital instruments

What you can use online

The City provides online payment registration and account billing; the current accessible page does not identify card brands, ACH/e-check, mobile wallets, or bank-draft details. not publicly stated pending the hosted payment screen or Customer Care confirmation.

2026 transaction pricing

Convenience fees

The City states that payments made after 5 p.m. on the due date are subject to penalty but does not publish the current online card or e-check convenience fee on the accessible payment page. not publicly stated pending checkout confirmation.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Boerne Utilities Customer Care and Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →