Independent directory · evidence, sources, and research gaps shown
US Water Bill PayIndependent U.S. utility directory
Search
← Utility research profile

Delinquency research · dataset 2026.08

Shut-off and delinquency information for Bryan Texas Utilities (BTU) Water and Wastewater Services

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
No grace period is stated; the BTU ordinance requires a 5% late-payment fee if the bill is not received by the end of business on the due date. The current 2026 sample bill shows a due date and a separate disconnect date, but the exact due-date interval varies by billing cycle and account notice.
Late-fee rules
BTU Ordinance 2226 states that a late-payment fee of 5% of the total net utility bill is added to the delinquent amount when payment is not received by the due date. A returned check, draft, or similar payment instrument incurs a $25 fee. If a disconnect order is issued, a $20 disconnection service fee is added; after payment of the bill and late fee, reconnection is $5. Unauthorized restoration or meter tampering carries a $100 tampering fee plus actual repair/replacement and estimated-consumption charges.
Shut-off timeline
Under the BTU ordinance, service may be disconnected for failure to pay a bill or enter a deferred-payment agreement within 20 days from the due date after proper notice. The disconnect notice must be mailed or emailed nine days before the scheduled disconnect date. The 2026 sample bill illustrates the process by printing a due date and a later disconnect date. A customer must pay the delinquent balance, late fee, service fees, and any required additional deposit before reconnection; a prepay account is disconnected when its credit reaches zero and receives real-time low-balance notices.
Warning and notice protocol
BTU's published legal notice protocol is a mailed or electronic disconnect notice sent nine days before the scheduled disconnect date after the account has remained unpaid for 20 days from the due date. The sample bill itself prints the disconnect date and a higher amount due after the due date. Customers may request an informal hearing on a disconnect order by written request at least four days before the disconnect date; the hearing temporarily suspends the process while BTU reviews the dispute. Water outage and continuous-use texts are operational alerts, not delinquency notices.
Reconnection costs
The published BTU fee schedule requires a $20 disconnection service fee and a $5 reconnection-after-remittance fee when payment is not received before the disconnect date. The customer must also pay the 5% late fee and delinquent balance, and BTU may require a standard deposit plus 50% of that deposit after a disconnection, subject to a maximum tied to twice the recent average monthly bill. The current public utility pages do not publish a separate after-hours water-reconnection surcharge; emergency water response uses BTU dispatch at (979) 822-3777.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

Read the methodology →Report a correction →