Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Alamo Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The printed bill provides a 15-day payment period. Accounts above the $60 cutoff amount receive a ten-day grace period from the due date to the final disconnection date.
- Late-fee rules
- The City charges a $30 disconnect-processing fee when an account reaches final disconnection. A final extension of up to five additional days may be granted for a $5 extension-arrangement fee. The reviewed page does not publish a separate percentage late fee.
- Shut-off timeline
- The bill provides a 15-day payment period, followed for cutoff-eligible balances by a ten-day grace period. A customer may request no more than five additional days after the final due date for a $5 arrangement fee; disconnection takes effect on day six after that extension, and a $30 disconnect fee is assessed.
- Warning and notice protocol
- The City communicates the due and final extension dates on the bill and lists accounts at or above the $60 cutoff amount for the ten-day grace process. No paper color, automated call, SMS, or door-hanger sequence is documented.
- Reconnection costs
- A $30 disconnect/reconnection processing charge applies to nonpayment restoration. If a payment made after reconnection is not received by 5:00 p.m. on the next regular business day, service is disconnected again and an additional $40 reconnection staff-service charge applies. No separate after-hours standard is published beyond that additional charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Alamo Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.