Payment channels

Pay City of Amarillo Water Utilities / Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Enquesta online Utility Billing System with Paymentus continuing as the payment-processing software, according to the City's March 2026 transition notice.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(806) 576-1932. The City's new billing-system page identifies this as the Pay-by-Phone number; general billing assistance is available at (806) 378-3030.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Amarillo's 2026 portal supports paperless billing, email notifications, recurring payments, and water-usage views, while the City separately promotes public emergency alerts, but no water-bill SMS short code, text keyword, or text-to-pay opt-in process is published.

Mail-in address

City of Amarillo, Utility Billing Department, P.O. Box 100, Amarillo, TX 79105. The City continues to accept mailed utility payments at this address; customers should use the new account number shown on the 2026 bill and follow the current bill's payment instructions.

Counters, drop boxes, and office hours

The Utility Billing Department's in-person office is Amarillo City Hall, 623 S. Johnson Street, Suite 1200, Amarillo, TX 79101. The north side of City Hall offers a drive-through payment window Monday through Friday from 11:00 a.m. to 2:00 p.m. City Hall also has a 24-hour night depository at the north entrance; the City instructs customers not to place cash in the depository. The current page lists the office but does not state a separate counter schedule beyond the City Hall operating schedule, so customers should confirm weekday access with Utility Billing at (806) 378-3030. Payments can also be made by mail, phone, and the online portal.

Accepted digital instruments

What you can use online

The Enquesta portal supports online payments, recurring payments, multiple-account management, paperless billing, and email notifications; the City identifies Paymentus as the continuing payment processor. The official payment materials state that the portal and phone channels accept electronic bank-account payments, debit cards, credit cards, and the prior system's AutoPay/EFT arrangements after customers re-enroll as required. Apple Pay, Google Pay, and a separate mobile-wallet option are not advertised.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Amarillo utility-billing transition pages identify Paymentus processing but do not publish a current 2026 flat online card fee, percentage surcharge, or e-check fee. Customers should review the final confirmation screen or ask Utility Billing before submitting a card payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Amarillo Water Utilities / Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →