Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Amarillo Water Utilities / Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Three days after the due date before the first published late-fee event: the City's current PayAMA FAQ says a 10% late fee is assessed when payment is three days late. This is distinct from the later 60-day and 93-day delinquency milestones, and the printed bill's due date remains controlling.
- Late-fee rules
- Amarillo's current Utility Billing FAQ states that a payment three days late receives a 10% late fee; at 60 days late, the account receives a 10% late fee plus a $25 fee; at 93 days late, it receives a 10% late fee, a $25 fee, and a $25 pull fee. During the 2026 billing-system transition, the City waived new late fees through June to allow re-enrollment, but that waiver did not erase existing balances or delinquency and should not be treated as a continuing policy. Payment plans are offered once per year through Utility Billing and can be canceled if 60 days past due.
- Shut-off timeline
- The published delinquency progression is a 3-day late-fee trigger, a 60-day late milestone adding a $25 fee, and a 93-day late milestone adding a $25 pull fee. When the oldest bill reaches 90 days late, the City places a pink door tag giving a date by which payment must be made to prevent service interruption. If disconnected, the full past-due balance is normally required; an eligible arrangement may require half up front plus a $25 reconnection service fee. Payments before 3:00 p.m. Monday through Thursday or 4:30 p.m. Friday are eligible for same-business-day restoration; later payments are restored the following business day.
- Warning and notice protocol
- Amarillo uses specific physical notices: a pink door tag is placed when the oldest bill is 90 days late and states the deadline to avoid interruption. A gold tag can indicate a meter left off because water appeared to be running, a suspected leak, a need for meter access, or another follow-up issue. The City also sends bills and transition communications by mail, email, bill insert, social media, local media, and customer alerts. The current materials do not promise a universal delinquency phone-call sequence or SMS warning keyword.
- Reconnection costs
- The current Amarillo FAQ lists a $25 service fee to reconnect a disconnected meter, in addition to the full past-due balance or an approved half-payment arrangement. Same-business-day restoration requires payment before 3:00 p.m. Monday through Thursday or before 4:30 p.m. Friday; payments after those cutoffs are handled the following business day. The City does not publish a separate after-hours reconnection surcharge in the current 2026 FAQ, and a $25 pull fee is separately associated with the 93-day delinquency milestone.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Amarillo Water Utilities / Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.