Payment channels

Pay City of Arlington Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

817-275-5931 for Water Utilities Customer Service and payment assistance; the public portal and current City pages do not publish a separate automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current Arlington Water Utilities portal, FY2025 annual report, and 2026 customer communications document online, mobile-app, bank-account, phone, kiosk, Fidelity Express, and mail payment channels but do not publish a text-to-pay keyword, SMS short code, or opt-in procedure.

Mail-in address

Arlington Water Utilities, P.O. Box 90020, Arlington, TX 76004-3020. Customers should return the payment coupon with a check or money order and include the account number so the payment is credited correctly; the City's published water-utility account forms identify this Water Utilities lockbox address.

Counters, drop boxes, and office hours

Customer-facing offices are listed at City Hall, 101 W. Abram Street, Arlington, TX 76010, and the South Service Center, 1100 SW Green Oaks Boulevard, Arlington, TX; both are open Monday through Friday from 8:00 a.m. to 5:00 p.m. The utility also accepts payments at 24-hour kiosks and at participating Fidelity Express grocery/convenience locations. City code permits accepted debit/credit cards, cash, checks, and money orders; for restoration after a delinquency, the code limits field payments to cash, cashier's check, or money order, and the older reconnection guidance requires the Fidelity Express receipt when requesting Saturday restoration. Customers should confirm the participating kiosk and merchant list before traveling.

Accepted digital instruments

What you can use online

The InvoiceCloud customer portal and Arlington Water mobile app accept online bill payments and account management; the City's payment materials also document recurring payments directly from customer bank accounts, electronic funds transfer/ACH-style bank drafting, and phone payments. Accepted card brands are described by the City code as debit/credit cards; the current City materials do not separately promise Apple Pay, Google Pay, or another mobile-wallet instrument.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current public FY2026 portal and payment pages do not state a current online credit/debit or e-check surcharge. The City code confirms that a convenience fee applies when a Water Utilities representative processes a payment by phone and that the amount is set by Council resolution; the public sources reviewed do not expose the current resolution amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Arlington Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →