Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Arlington Water Utilities

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period: The code requires at least 10 days from the notice of charges for the customer to make full payment. A late-payment penalty is assessed when the bill is not paid by the printed due date; the code does not create a separate universal grace period after that due date. For an account exceeding two months of minimum water/sewer/refuse/stormwater charges with more than $25 past due by the next billing date, a mailed delinquent notice sets a further due date. Returned payments receive a separate 10-day cash/cashier's-check/money-order cure period.
Late-fee rules: The Water Utilities Office Policies list a penalty for late payment of 5% of current charges. They also list a $44 delinquent-account follow-up service charge, $51 inactive-account follow-up, $93 for a pulled meter up to 1 inch, $378 for a pulled meter over 1 inch, $25 for returned checks/drafts, and a $36 after-hours service charge. The City code says delinquent balances and applicable field/service charges must be paid before restoration, and the current FY2026 public rate notice does not publish a replacement late-fee percentage.
Shut-off timeline: Meters are read monthly and the bill gives the due date with a minimum 10-day payment window from notice. For a normal residential account, if by the next billing date the account is over two months of minimum water, sewer, refuse, or stormwater charges and the past-due amount exceeds $25, Arlington mails a reminder delinquent notice. That notice states that all current and prior charges are due on the notice's due date and that water may be discontinued without further notice if the customer neither pays nor requests an administrative review by that date. The public code therefore establishes a notice-driven progression rather than one fixed calendar day from the original due date. Apartment-complex accounts receive a delinquent notice with a 15-day cure period before discontinuation without further notice.
Warning and notice protocol: The published code requires a written or otherwise delivered bill notice, followed when the account meets the delinquency threshold by a mailed reminder delinquent notice. The reminder identifies the full balance, a new due date, and the customer's right to request an administrative review disputing the charges. A returned payment triggers a separate notice requiring cash, cashier's check, or money order within 10 days. The current public materials do not promise a specific automated-call sequence, text alert, colored paper, or door hanger for billing delinquency, although field crews may leave a door tag when a turn-on attempt cannot safely be completed because more than 10 gallons pass through the meter.
Reconnection costs: Before restoration after nonpayment, Arlington requires the delinquent amount plus the applicable service charge and may require a deposit equal to the new-customer deposit or two months of billing. The published office-policy schedule lists a $44 delinquent-account follow-up, $93 pulled-meter charge for meters up to 1 inch, $378 for meters over 1 inch, and a $36 after-hours service charge; the reconnection guidance separately states that a $50 delinquent fee may be assessed after a turn-on attempt. Restoration payments are limited to cash, cashier's check, or money order in the field. New service and after-repair turn-ons are scheduled Monday–Friday in 8–10 a.m., 10 a.m.–noon, 1–3 p.m., or 3–5 p.m. windows; Saturday delinquency restoration is requested through the 24-hour line after 8 a.m. with proof of a full Fidelity Express payment and no appointment window.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

City of Arlington Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.

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