Notice and timing
How delinquency is handled
Grace period after the due date
The code requires at least 10 days from the notice of charges for the customer to make full payment. A late-payment penalty is assessed when the bill is not paid by the printed due date; the code does not create a separate universal grace period after that due date. For an account exceeding two months of minimum water/sewer/refuse/stormwater charges with more than $25 past due by the next billing date, a mailed delinquent notice sets a further due date. Returned payments receive a separate 10-day cash/cashier's-check/money-order cure period.
Late-fee calculation
The Water Utilities Office Policies list a penalty for late payment of 5% of current charges. They also list a $44 delinquent-account follow-up service charge, $51 inactive-account follow-up, $93 for a pulled meter up to 1 inch, $378 for a pulled meter over 1 inch, $25 for returned checks/drafts, and a $36 after-hours service charge. The City code says delinquent balances and applicable field/service charges must be paid before restoration, and the current FY2026 public rate notice does not publish a replacement late-fee percentage.
Disconnection timeline
Meters are read monthly and the bill gives the due date with a minimum 10-day payment window from notice. For a normal residential account, if by the next billing date the account is over two months of minimum water, sewer, refuse, or stormwater charges and the past-due amount exceeds $25, Arlington mails a reminder delinquent notice. That notice states that all current and prior charges are due on the notice's due date and that water may be discontinued without further notice if the customer neither pays nor requests an administrative review by that date. The public code therefore establishes a notice-driven progression rather than one fixed calendar day from the original due date. Apartment-complex accounts receive a delinquent notice with a 15-day cure period before discontinuation without further notice.