Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Austin Water & Wastewater (Austin Water)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 0 days after the bill due date for penalty purposes: Austin states that payment must be received on or before the due date, and payments received after the due date incur the late penalty. The City does not publish an additional grace period, although disconnection notices provide a separate minimum warning window.
- Late-fee rules
- A 5% late penalty is calculated on the current bill’s metered-service portions: water, wastewater, and electric. The penalty appears on the next utility bill. Austin also charges a $30 returned-payment fee for a payment dishonored or denied by a bank or third-party payer. Autopay and payment extensions/arrangements are available, but the customer remains responsible for ensuring payment is received by the due date.
- Shut-off timeline
- Austin does not promise one universal calendar day from due date to shutoff because account history and collection status affect timing. The City states that, at minimum, a disconnection-notice letter is delivered at least 10 business days before a disconnect order is issued. After disconnection for nonpayment, the customer must pay the entire past-due balance, then contact Customer Care to confirm the payment posted and request restoration.
- Warning and notice protocol
- Austin sends mailed past-due/disconnection notifications stating that payment in full is needed to prevent collection activity, including possible disconnection. The published collection FAQ says the disconnection notice letter is delivered at least 10 business days before a disconnect order. Customers may contact 512-494-9400 for payment arrangements, extensions, or financial assistance. The City does not identify a special-colored notice, door hanger, mandatory automated-call sequence, or text-warning sequence for water accounts.
- Reconnection costs
- To restore service disconnected for nonpayment, Austin requires the full past-due balance and asks the customer to call 512-494-9400 after payment posts. A $25 reconnection fee is assessed on the next utility bill. The City states that if payment is made after 7:30 p.m., same-day restoration is not guaranteed; no separate after-hours reconnection fee is published.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Austin Water & Wastewater (Austin Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX2270001) ↗
Search the federal drinking-water database using public water system ID TX2270001.