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Municipal DepartmentDataset 2026.08PWS ID TX2270001

City of Austin Water & Wastewater (Austin Water)

Austin and portions of the surrounding Austin service area, primarily in Travis County

Population reference

1,115,323 people (EPA SDWIS PWS ID TX2270001; active community water system record)

Billing detail

Broad public detail found

Official destination

Open provider website ↗

Payment

8 of 8 fields documented

Shut-off

5 of 5 fields documented

Relief & aid

4 of 4 fields documented

Provider-specific findings

Billing and account research from public material

Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.

Billing frequency
Monthly; City of Austin Utilities bills the water and wastewater services as part of the monthly combined utility bill and offers monthly Autopay.
Rate structure
Increasing five-tier block structure for single-family residential water, with a meter-size customer charge, tiered minimum charge, volume charge per 1,000 gallons, Community Benefit Charge, and possible drought-stage surcharge. The current FY2025–2026 schedule is effective November 1, 2025 and differentiates Residential Non-CAP and CAP rates; the water tiers are 0–2,000, 2,001–6,000, 6,001–11,000, 11,001–20,000, and over 20,000 gallons. Austin Water’s FY2026 materials also identify separate wastewater charges and a two-tier wastewater volume structure.
Residential cost reference
The City’s FY2026 approved-budget materials use a typical residential profile of 5,800 gallons of water and 4,000 gallons of wastewater and project a combined Austin Water monthly bill of approximately $99.91, before account-specific drainage, solid-waste, street-service, drought, or other combined-utility charges. The amount varies with CAP eligibility, meter size, city rate schedule, and the customer’s wastewater average.
Wastewater and sewer calculation
Austin calculates residential wastewater using potable-water meter readings during a three-month late-fall/winter averaging period, generally mid-November through mid-March, to exclude irrigation, pool filling, car washing, and other seasonal outdoor use that does not become sanitary sewage. The wastewater volume established by that average is fixed for the billing period and does not increase merely because summer water use rises; the bill uses the wastewater average or current monthly consumption, whichever is lower. A residential account needs at least 60 consecutive days of water use and at least 100 gallons per billing period; if two or more averaging-period bills show less than 100 gallons, Austin applies a 5,000-gallon default average. The customer pays a wastewater customer charge plus the applicable two-tier wastewater volume charge and community-benefit charges.
Meter reading
Austin Water’s My ATX Water program replaced more than 250,000 analog meters with digital meters connected to a secure wireless network. The meters transmit daily usage data, normally available in the portal within 24 hours, and support near-real-time usage, high-use notifications, budgeting alerts, and leak alerts. The meters are battery-powered with an expected ten-year battery life. Customers who opt out of wireless transmission retain a digital display but pay a $10 monthly manual-reading charge and lose daily data and automated alerts; service shutoff remains manual rather than remote.
New-account deposit
Residential customers pay a $20 water-service initiation fee and a $200 security deposit to begin service. The deposit may be waived with a prior satisfactory City payment record, a qualifying letter of reference from another utility, a landlord reference, enrollment in Autopay plus paperless eBill, age/service-member/domestic-abuse/tenant-relocation eligibility, or medically indigent status. A prior City account must show 12 consecutive months of service, no late payments, no nonpayment disconnection, no outstanding balance, and no unlawful service diversion. Autopay and eBill customers must remain enrolled for 12 consecutive billing cycles or the $200 deposit can be assessed. When service ends, the City may refund the deposit with interest after the final balance is paid before the penalty due date for the last 12 consecutive billing cycles.
Activation or transfer fee
$20 to start residential water service. Austin allows start, stop, and transfer requests online, by phone at 512-494-9400, or in person; the current public residential fee schedule does not publish a separate universal transfer fee. A $25 re-initiation fee is listed in the City’s rate-and-fee materials for reinitiating service at an address with prior service, distinct from the $25 nonpayment reconnection fee.

Context, not a score

How documentation coverage compares

This profile

100%

overview fields with research notes

Texas

68%

records with any overview detail

National index

50%

records with any overview detail

Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.

Research record

Broad public detail found

7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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