Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Baytown Utility Services Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Approximately 14 days from the bill’s mailing date to the geographic-cycle due date without penalty. If unpaid by the due date, the City adds a 10% late charge; a delinquent reminder letter provides an additional 12 days from the original due date, and approximately 26 days from the original bill date the account is scheduled for disconnection if payment is not received by 4:00 p.m. on the stated deadline.
- Late-fee rules
- A 10% late charge is assessed on the water, sewer, garbage/recycle, and Municipal Drainage Utility Service charges when payment is not received by 5:30 p.m. on the due date. At the final delinquent deadline, a $50 delinquent fee is automatically assessed. Other listed charges include $30 for a returned check, $25 for meter testing, $10/$25 for rereads, and $50 for a broken lock/device.
- Shut-off timeline
- The published sequence is: bill mailed; roughly 14 days to the account’s geographic due date; after nonpayment, a 10% late charge and delinquent reminder letter; the reminder provides an additional 12 days from the original due date; approximately 26 days from the original bill date, if payment is not in the office by 4:00 p.m. on the notice deadline, the account is automatically scheduled for disconnection and a $50 delinquent fee is added. Full delinquent balance is required before restoration.
- Warning and notice protocol
- Baytown sends a written notice of nonpayment after the account is past due and at least eight days before the proposed termination date. The letter states the exact day payment must be made to avoid interruption. Failure to receive the bill does not waive penalties. Payment arrangements must be requested and authorized before the due date; after disconnection, an arrangement is unavailable.
- Reconnection costs
- The City requires the delinquent balance and the $50 delinquent fee before restoring service; the public schedule does not list a separate after-hours reconnection surcharge. If full payment is made by 5:30 p.m. Monday–Thursday or 11:30 a.m. Friday, in person or online with confirmation sent to ubservice@baytown.org/call to 281-420-6515, service is scheduled for restoration the next business day. Payments made after the deadlines may post later.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Baytown Utility Services Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX1010003) ↗
Search the federal drinking-water database using public water system ID TX1010003.