Payment channels

Pay City of Canyon Business Office / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WaterSmart customer usage and payment portal; the City also references Municipal Online Payments for non-utility citations.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

806-655-5003 option 1 is the City's 24/7 automated utility payment line. The Business Office is 806-655-5003.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current bill-payment-by-text keyword or opt-in workflow is published. WaterSmart supports usage tracking and alerts.

Mail-in address

A dedicated this detail was not publicly posted. The current Canyon payment page does not expose a remittance address.

Counters, drop boxes, and office hours

City utility office is at 301 16th Street, Canyon, TX 79015, Monday–Friday 8 a.m.–5 p.m. The 2026 utility booklet describes two drop boxes, one on the building and another in the parking lot north of City Hall. Current desk payment instruments should be confirmed with 806-655-5003.

Accepted digital instruments

What you can use online

The City states that online activation and bill payment accept Visa or Mastercard; the current 2026 booklet also references online WaterSmart payment and telephone payment. Other cards, ACH, and mobile wallets are not documented.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current indexed Canyon page does not expose a portal or phone convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Canyon Business Office / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →