Payment research · dataset 2026.08
Payment options for City of Carrollton Utility Customer Service - Water and Wastewater
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 866-338-1223 for credit/debit-card phone payment; the City’s customer-service number is 972-466-3120.
- Pay-by-text
- Carrollton supports bill, late, and interruption notifications by SMS. Customers create an online account, open Profile, select Contact Information, add phone number(s), open Manage Notifications, choose SMS, and verify the phone with the code sent. The reviewed page describes notifications rather than a text-to-pay keyword.
- In-person payment
- Utility Customer Service, City Hall first floor, 1945 East Jackson Road, Carrollton, TX 75006; Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30-11:30 a.m. The drive-through kiosk between City Hall and Municipal Court is available 24/7; another kiosk is in the outer lobby of Hebron and Josey Public Library during library hours. Kiosks accept credit cards, checks, cash, and money orders; City Hall accepts cash, check, and credit/debit card. Fidelity Express locations charge $1.50 per transaction.
- Digital payment methods
- Online one-time or auto-pay by credit/debit card, bank online bill pay, phone card payment, and City portal account payments. The reviewed page does not list mobile wallets; e-check support is not separately stated on the official City payment page.
- Online convenience fees
- 3.5% convenience fee from credit/debit-card companies applies to all card transactions. Bank bill pay has no City fee; authorized Fidelity Express locations charge $1.50 per transaction.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Mail-in payment address
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Carrollton Utility Customer Service - Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.