Payment channels

Pay City of Carrollton Utility Customer Service - Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s payment page links to its utility billing portal but the reviewed public content does not identify the vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-338-1223 for credit/debit-card phone payment; the City’s customer-service number is 972-466-3120.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Carrollton supports bill, late, and interruption notifications by SMS. Customers create an online account, open Profile, select Contact Information, add phone number(s), open Manage Notifications, choose SMS, and verify the phone with the code sent. The reviewed page describes notifications rather than a text-to-pay keyword.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Carrollton payment page lists online, bank bill pay, phone, kiosk, in-person, and Fidelity Express options but does not expose a current remittance mailing address.

Counters, drop boxes, and office hours

Utility Customer Service, City Hall first floor, 1945 East Jackson Road, Carrollton, TX 75006; Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30-11:30 a.m. The drive-through kiosk between City Hall and Municipal Court is available 24/7; another kiosk is in the outer lobby of Hebron and Josey Public Library during library hours. Kiosks accept credit cards, checks, cash, and money orders; City Hall accepts cash, check, and credit/debit card. Fidelity Express locations charge $1.50 per transaction.

Accepted digital instruments

What you can use online

Online one-time or auto-pay by credit/debit card, bank online bill pay, phone card payment, and City portal account payments. The reviewed page does not list mobile wallets; e-check support is not separately stated on the official City payment page.

2026 transaction pricing

Convenience fees

3.5% convenience fee from credit/debit-card companies applies to all card transactions. Bank bill pay has no City fee; authorized Fidelity Express locations charge $1.50 per transaction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Carrollton Utility Customer Service - Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →