City of Carrollton Utility Customer Service - Water and Wastewater
Carrollton
Population reference
136,170
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing; the City’s payment portal supports bill history and account alerts and the rate schedule defines monthly minimums and usage charges.
- Rate structure
- FY26 residential water minimum includes the first 2,000 gallons at $17.14. October-April use over 2,000 gallons is $4.27 per 1,000 gallons; May-September use is tiered at $4.27 for the next 8,000 gallons, $5.74 for the next 15,000, and $7.16 above 25,000. Residential sewer has a $19.43 minimum including the first 2,000 gallons and $4.70 per 1,000 gallons above that.
- Residential cost reference
- Approximately $39.95 for water and sewer at 5,000 gallons using the published FY26 minimums and ordinary overage: $17.14 water plus 3,000 gallons at $4.27 ($12.81), and $19.43 sewer plus 3,000 gallons at $4.70 ($14.10), for about $63.48 total. The water-only subtotal is about $29.95; drainage, solid waste, and other utility fees are additional.
- Wastewater and sewer calculation
- Residential sewer uses a winter-average approach: average water consumption from January, February, and March is used as estimated monthly sewer volume. New residential service is assumed at 8,000 gallons per month until a winter average exists; if first-three-month usage is lower, the customer may request that average. Dedicated fire-line, irrigation, and portable-meter customers are not charged sewer use; commercial/industrial sewer equals water unless a deduct meter demonstrates non-sewer consumption.
- Meter reading
- The City’s utility portal provides water-use and 24-month billing history, and the reviewed rate page bills measured monthly usage. The reviewed public pages do not identify AMI/AMR equipment or a specific transmission interval.
- New-account deposit
- Residential service accounts require a $75 deposit; apartments are $75 per unit. Commercial accounts require the greater of $1,000 or one-sixth of the annual average bill at the location. The City may require an increased deposit equal to three times the average monthly bill where there is substantial risk of financial loss.
- Activation or transfer fee
- $15 service connection fee. Expedited same-day and after-hours connection is $75, and next-day expedited connection is $55.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Carrollton Utility Customer Service - Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.