Municipal Department
City of Carrollton Utility Customer Service - Water and Wastewater
Serving Carrollton
Population served
136,170
State system code
FIPS 48
Billing frequency
Monthly utility billing; the City’s payment portal supports bill history and account alerts and the rate schedule defines monthly minimums and usage charges.
Provider briefing
How this utility’s billing works
City of Carrollton Utility Customer Service - Water and Wastewater operates as a municipal department serving Carrollton. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY26 residential water minimum includes the first 2,000 gallons at $17.14. October-April use over 2,000 gallons is $4.27 per 1,000 gallons; May-September use is tiered at $4.27 for the next 8,000 gallons, $5.74 for the next 15,000, and $7.16 above 25,000. Residential sewer has a $19.43 minimum including the first 2,000 gallons and $4.70 per 1,000 gallons above that.. Bills are generated monthly utility billing; the city’s payment portal supports bill history and account alerts and the rate schedule defines monthly minimums and usage charges., and a typical residential cost reference is Approximately $39.95 for water and sewer at 5,000 gallons using the published FY26 minimums and ordinary overage: $17.14 water plus 3,000 gallons at $4.27 ($12.81), and $19.43 sewer plus 3,000 gallons at $4.70 ($14.10), for about $63.48 total. The water-only subtotal is about $29.95; drainage, solid waste, and other utility fees are additional.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer uses a winter-average approach: average water consumption from January, February, and March is used as estimated monthly sewer volume. New residential service is assumed at 8,000 gallons per month until a winter average exists; if first-three-month usage is lower, the customer may request that average. Dedicated fire-line, irrigation, and portable-meter customers are not charged sewer use; commercial/industrial sewer equals water unless a deduct meter demonstrates non-sewer consumption.
Meter and infrastructure notes
The City’s utility portal provides water-use and 24-month billing history, and the reviewed rate page bills measured monthly usage. The reviewed public pages do not identify AMI/AMR equipment or a specific transmission interval.
Emergency water support
Report a leak or water emergency
972-466-3425 24/7 for after-hours emergency assistance, including sewer backup, water main break, leaking fire hydrant, low water pressure, and after-hours service restoration.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Carrollton
City of Carrollton Utility Customer Service - Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.