Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Carrollton Utility Customer Service - Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The FY26 schedule lists a $25 interruption-day service fee on past-due accounts and a $25 notice of pending disconnect for nonpayment. The reviewed public rate page does not publish a percentage late fee or interest charge.
- Shut-off timeline
- Carrollton’s FY26 schedule lists a pending-disconnect notice fee and an interruption-day service fee; the reviewed public page does not expose the exact number of days from bill date or notice to physical termination. The online portal can send late and interruption notifications and lets eligible customers request due-date extensions.
- Warning and notice protocol
- The utility portal can send email-default or SMS bill-due, late, and interruption notifications. A $25 notice-of-pending-disconnect fee is listed for nonpayment, but the reviewed public schedule does not specify whether the notice is mailed, emailed, called, or posted at the property.
- Reconnection costs
- Service connection fee is $15; expedited same-day and after-hours service connection are each $75, and next-day expedited service is $55. The schedule also lists $40 per additional restoration attempt after the second attempt when the customer must be present.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Grace period
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Carrollton Utility Customer Service - Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.