Payment research · dataset 2026.08
Payment options for City of Carrollton Utility Customer Service - Water Billing
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 866-338-1223
- Pay-by-text
- Create or sign in to the online account, go to Profile, then Contact Information, enter the mobile number, open Profile > Manage Notifications, choose SMS, and enter the verification number sent to the phone. This enables bill, late, and interruption notifications; the page does not describe a text-to-pay keyword workflow.
- In-person payment
- City Hall, first floor, 1945 East Jackson Road, Carrollton, TX 75006, Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30-11:30 a.m.; cash, check, and card are accepted. A 24/7 drive-through kiosk is in the parking lot between City Hall and Municipal Court. A second kiosk is in the outer lobby of Hebron and Josey Public Library during library hours and accepts cards, checks, cash, and money orders. Fidelity Express authorized locations charge $1.50 per transaction.
- Digital payment methods
- Credit/debit card online or by phone, bank online bill pay, City Auto-Pay, and electronic bank payments; the public page does not list individual card brands.
- Online convenience fees
- 3.5% convenience fee on all credit/debit-card transactions. Bank bill pay and the City's automatic monthly bank-payment option are described as fee-free; Fidelity Express charges $1.50 per transaction.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Mail-in payment address
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Carrollton Utility Customer Service - Water Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.