Municipal Department
City of Carrollton Utility Customer Service - Water Billing
Serving Carrollton
Population served
136,170
State system code
FIPS 48
Billing frequency
Monthly water billing; the current public pages discuss monthly minimum charges and monthly/seasonal rate periods.
Provider briefing
How this utility’s billing works
City of Carrollton Utility Customer Service - Water Billing operates as a municipal department serving Carrollton. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly minimum charge includes the first 2,000 gallons. Single-family domestic water is uniform at $4.27 per 1,000 gallons over 2,000 in October-April; May-September uses increasing seasonal blocks of $4.27 for the next 8,000 gallons, $5.74 for the next 15,000, and $7.16 above 25,000 gallons.. Bills are generated monthly water billing; the current public pages discuss monthly minimum charges and monthly/seasonal rate periods., and a typical residential cost reference is Approximately $38.48 for water alone at 5,000 gallons using the published $17.14 minimum plus three 1,000-gallon units at $4.27; sewer, stormwater, trash, and other utility charges are additional.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City bills sewer as a separate utility component; the reviewed rate page lists water rates and utility fees but the extract does not reproduce the complete current residential sewer formula. The leak policy states that when a residential leak occurs during the January-March winter-quarter-average period, the City may use adjusted average usage in establishing the sewer winter quarter average.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The public billing and leak pages describe seasonal billing and 24-month usage history but do not identify AMI/AMR technology or the regular meter-reading date.
Emergency water support
Report a leak or water emergency
972-466-3425, 24/7 emergency line for sewer backups, water-main breaks, leaking hydrants, low pressure, and after-hours restoration.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Carrollton
City of Carrollton Utility Customer Service - Water Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.