City of Carrollton Utility Customer Service - Water Billing
Carrollton
Population reference
136,170
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly water billing; the current public pages discuss monthly minimum charges and monthly/seasonal rate periods.
- Rate structure
- Monthly minimum charge includes the first 2,000 gallons. Single-family domestic water is uniform at $4.27 per 1,000 gallons over 2,000 in October-April; May-September uses increasing seasonal blocks of $4.27 for the next 8,000 gallons, $5.74 for the next 15,000, and $7.16 above 25,000 gallons.
- Residential cost reference
- Approximately $38.48 for water alone at 5,000 gallons using the published $17.14 minimum plus three 1,000-gallon units at $4.27; sewer, stormwater, trash, and other utility charges are additional.
- Wastewater and sewer calculation
- The City bills sewer as a separate utility component; the reviewed rate page lists water rates and utility fees but the extract does not reproduce the complete current residential sewer formula. The leak policy states that when a residential leak occurs during the January-March winter-quarter-average period, the City may use adjusted average usage in establishing the sewer winter quarter average.
- New-account deposit
- Residential service deposit is $75; apartment deposit is $75 per unit. Commercial deposit is the greater of $1,000 or one-sixth of the annual average bill, portable-meter deposit is $1,900, and the City may require three times the average monthly bill where there is substantial risk of loss. No public credit-check waiver rule was stated.
- Activation or transfer fee
- Service connection fee $15; same-day expedited connection $75, next-day expedited connection $55, and after-hours expedited connection $75.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Meter reading
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Carrollton Utility Customer Service - Water Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.