Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Carrollton Utility Customer Service - Water Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The current fee schedule lists a $25 notice of pending disconnect for nonpayment and a $25 interruption-day service fee on past-due accounts. The online account can issue late and interruption notifications and can accept optional due-date extension requests.
- Warning and notice protocol
- The portal can deliver email or SMS bill, late, and interruption notices; the fee schedule confirms a notice of pending disconnect for nonpayment. The complete mailing/door-hanger legal sequence is not published on the reviewed pages.
- Reconnection costs
- The published schedule lists $60 to restore service after past-due payment when the meter is in a meter can and $180 when it is in a meter vault. After-hours service is limited to 5:30-9:00 p.m. weekdays and 12:00-5:00 p.m. weekends/holidays; an after-hours fee may apply and the page lists $60 for the after-hours restoration line item.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Shut-off timeline
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Carrollton Utility Customer Service - Water Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.