Payment research · dataset 2026.08
Payment options for City of Carrollton Utility Customer Service / Water Utilities
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- City of Carrollton MyAccount utility billing portal; the public customer pages do not disclose a separate software or payment-gateway vendor.
- Phone payment number
- (866) 338-1223 for credit/debit-card payment by phone. Utility Customer Service is (972) 466-3120 during office hours. The published public pages do not label the phone payment line as an IVR, but identify it as the phone payment route.
- Pay-by-text
- Carrollton supports SMS account alerts rather than a separate text-to-pay keyword. Create or sign in to the MyAccount profile, open Profile, choose Contact Information, enter the mobile number, then go to Profile → Manage Notifications, select SMS instead of email, and verify the phone with the code sent by text. Alerts include due dates, late notices, interruption notices, and other account messages; payment itself is made through the portal or linked payment method.
- Mail-in payment address
- City of Carrollton Utility Customer Service, City Hall First Floor, 1945 East Jackson Road, Carrollton, TX 75006. Customers may mail a personal check without a convenience fee; the City advises allowing at least five business days for bank bill-pay or postal processing.
- In-person payment
- Utility Customer Service at City Hall, First Floor, 1945 East Jackson Road, Monday–Thursday 7:30 a.m.–5:30 p.m. and Friday 7:30–11:30 a.m.; counter payments accept cash, check, money order, and card, with a 3.5% card fee. A drive-through kiosk in the parking lot between City Hall and Municipal Court is available 24/7 and accepts cards, checks, cash, and money orders. A second kiosk is in the outer lobby of the Hebron and Josey Public Library during library hours. Fidelity Express authorized payment locations accept current, non-past-due accounts for a $1.50 transaction fee.
- Digital payment methods
- Credit/debit cards are accepted online, through the phone payment line, and at City kiosks/counter. Free alternatives are automatic bank draft, bank bill-pay, mailed personal check, and in-person cash, check, or money order. The portal supports recurring card AutoPay and bank draft; the City does not publish Apple Pay, Google Pay, PayPal, or a separate e-check wallet list.
- Online convenience fees
- A 3.5% convenience fee from credit/debit-card companies applies to all card transactions, including online, phone, counter, kiosk, and card AutoPay. Automatic bank draft, bank bill-pay, mailed check, and in-person cash/check/money order are published fee-free options. Fidelity Express charges $1.50 per transaction.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Carrollton Utility Customer Service / Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.