City of Carrollton Utility Customer Service / Water Utilities
City of Carrollton municipal water, wastewater, sanitation, recycling, and stormwater service area
Population reference
Census QuickFacts estimates 134,562 residents in Carrollton on July 1, 2025, with 133,434 in the 2020 Census. City financial materials use a 2025 planning estimate of 136,543; the record uses the current Census estimate with the City planning figure as context.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; each bill covers approximately 30 days of service. The exact statement and due date depend on the account's billing cycle, and due dates do not fall on weekends or holidays.
- Rate structure
- Seasonal increasing-block structure effective January 1, 2026. The single-family residential minimum charge is $17.14 including the first 2,000 gallons. For October–April readings, all usage over 2,000 gallons is $4.27 per 1,000 gallons. For May–September readings, the next 8,000 gallons are $4.27, the next 15,000 are $5.74, and usage over 25,000 is $7.16. A new stormwater fee begins October 1, 2026 and is tiered by impervious area.
- Residential cost reference
- Using the current residential rates and assuming the winter-quarter sewer average equals the stated 5,000 or 7,000 gallons, a 5,000-gallon month is approximately $29.95 water ($17.14 plus 3,000 gallons at $4.27), $33.53 sewer ($19.43 plus 3,000 gallons at $4.70), and $26.30 residential trash/recycling, or about $89.78 before stormwater. At 7,000 gallons, water is about $38.49, sewer about $42.93, and trash/recycling $26.30, or about $107.72. Approximately 80% of single-family properties are expected to fall into the new Tier 2 stormwater fee of $7.25 per month beginning October 1, 2026, which would raise those illustrative totals to about $97.03 and $114.97 after that effective date; actual sewer follows the annual winter average.
- Wastewater and sewer calculation
- Residential sewer is billed using the Winter Quarter Average: the average water consumption shown on the January, February, and March meter-reading bills becomes the estimated sewer volume applied to the April bill and the next 12 bills, then the average is recalculated the following year. New residential service is assumed at 8,000 gallons until an average exists; if the first three months are below 8,000 gallons, the customer may request that three-month average. Dedicated fire lines, irrigation services, and portable meters are not charged sewer treatment.
- Meter reading
- Carrollton states that residential water meters are read once each month, with usage billed in 1,000-gallon units and shown since the prior read. Customers are encouraged to read their own meter monthly; a technician will check a discrepancy and correct the bill if an error is found. A requested meter pull/test is prepaid at $100 for residential or $200 for commercial and is credited when a defect is confirmed. The current public pages do not identify an AMI/AMR vendor or remote transmission interval.
- New-account deposit
- A new residential account requires a minimum $75 deposit; the City states that the deposit may be considered for refund after a year with no late fees or when the account closes. Apartments require $75 per unit. Commercial accounts require the greater of $100 or one-sixth of the annual average bill at the service location. Portable hydrant meters require $1,900. An increased deposit of three times the average monthly bill may be required after two interruption fees and/or returned-payment items in 12 months or when the City determines there is substantial financial risk.
- Activation or transfer fee
- A new residential account carries a $15 service-connection fee billed on the first month's bill; the regular deposit is at least $75. New service is usually scheduled within two business days after application requirements are complete, and residents can start, stop, or transfer services through MyAccount. The portal can submit the request and supporting documents; water is generally turned on or off within two days Monday–Friday by 5:00 p.m. Expedited service rates are $55 next-day and $75 same-day or after-hours connection.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Carrollton Utility Customer Service / Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.