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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Carrollton Utility Customer Service / Water Utilities

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The monthly bill is due 14 days from the bill-creation date, with the exact date printed on the statement. A customer who pays by the printed due date avoids the $25 late fee; Carrollton also offers optional 14-day payment extensions through the portal, subject to the portal's terms.
Late-fee rules
A fixed $25 late fee is charged when the monthly balance is not paid by the printed due date. Customers following an approved payment plan avoid the late fee. The City separately charges a $25 interruption-day service fee on past-due accounts and a $25 notice-of-pending-disconnect fee. A substantial-risk account may have its deposit increased to three times the average monthly bill after two interruption fees and/or returned-payment items within 12 months.
Shut-off timeline
If the total balance is not paid by the printed due date, Carrollton sends the account into its late-notice process; customers have 10 calendar days from that due date to pay the full balance and added fees before water service is scheduled for interruption. The City states that services will be scheduled for interruption 10 days after the printed due date. Restoration requests are not carried out until the past-due payment is completed.
Warning and notice protocol
Customers who opt into MyAccount alerts receive bill-due, late, and interruption notifications, with email as the default and SMS available after profile verification. The FAQ states that a courtesy notification is sent by text or email that the account will be scheduled for interruption if payment is not received. A $25 notice-of-pending-disconnect fee is listed in the current fee schedule; the public materials do not promise a door hanger or a separate automated-call sequence.
Reconnection costs
After past-due payment, normal restoration requires the outstanding charges and a $25 restoration/interruption fee. Current rate materials list after-hours restoration at $60 when the meter is in a meter can and $180 when it is in a meter vault. After-hours restoration availability is 5:30–9:00 p.m. weekdays and 12:00–5:00 p.m. weekends and holidays; multiple restoration attempts after the second cost $40 per attempt. Service restoration will not be performed until past-due payment is complete.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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