Payment research · dataset 2026.08
Payment options for City of Carrollton Utility Customer Service
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 866-338-1223; credit/debit-card utility payments are accepted by phone.
- Pay-by-text
- Create an account at https://myaccount.cityofcarrollton.com/, open Profile, then Contact Information, add the phone number, open Profile > Manage Notifications, choose SMS instead of email, and complete the verification number sent to the phone. These are bill and interruption alerts rather than a published text-to-pay keyword.
- In-person payment
- Utility Customer Service is at City Hall, first floor, 1945 East Jackson Road, Carrollton, TX 75006. Hours are Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30-11:30 a.m. Customers may pay with cash, check, or credit/debit card. A drive-through kiosk between City Hall and Municipal Court operates 24/7 and accepts cards, checks, cash, and money orders; a second kiosk is in the Hebron and Josey Public Library outer lobby during library hours. Fidelity Express authorized locations accept payments for a $1.50 fee.
- Digital payment methods
- Online portal one-time or AutoPay by credit/debit card; bank online bill pay and automatic monthly bank payments; phone credit/debit card payment. The reviewed page does not enumerate card brands or mobile wallets.
- Online convenience fees
- A 3.5% convenience fee from the credit/debit-card company applies to all card transactions. Bank bill pay and automatic bank payment options are described as fee-free; Fidelity Express adds $1.50 per transaction.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Mail-in payment address
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Carrollton Utility Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.