City of Carrollton Utility Customer Service
Carrollton
Population reference
136,170
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Active accounts receive a water utility bill each month, with the exact due date varying by cycle and never falling on weekends or holidays.
- Rate structure
- Seasonal increasing block tiers for residential water, with a $17.14 minimum monthly charge including the first 2,000 gallons. October-April use over 2,000 gallons is $4.27 per 1,000 gallons; May-September use is $4.27 for the next 8,000 gallons, $5.74 for the next 15,000, and $7.16 above 25,000. The City enacted a further FY2026 increase effective January 1, 2026, averaging about 7.5% overall.
- Residential cost reference
- Using the published rate schedule as displayed, 5,000 gallons of residential water is approximately $29.95 ($17.14 minimum plus three 1,000-gallon units at $4.27) and residential sewer is approximately $19.43 minimum plus the applicable winter-average sewer volume at $4.70 per 1,000 gallons. A complete 2026 total must also include sanitation and any other services; the City’s FY2026 notice reports minimum water users increased about $1.73 per month and higher-usage residential customers may see increases up to about $3.50.
- Wastewater and sewer calculation
- Residential sewer has a $19.43 minimum including the first 2,000 gallons and $4.70 per 1,000 gallons over that amount. Sewer volume is based on the average water consumption from January, February, and March (Winter Quarter Average) for the remainder of the year. New residential service is assumed at 8,000 gallons per month until a winter average exists; if actual use is lower during the first three months, the customer may request that lower average. Commercial/industrial sewer generally follows water use unless a deduct meter documents significant non-sewered use.
- Meter reading
- Carrollton bills from water-meter readings on monthly cycles and maintains monthly meter-read schedules. The portal displays water usage and 24-month billing history, but the reviewed public pages do not identify AMI/AMR hardware or a universal remote-transmission interval.
- New-account deposit
- Residential service accounts require a $75.00 deposit; apartments require $75.00 per unit. Commercial accounts require the larger of $1,000 or one-sixth of the annual average bill, and the City may require a deposit equal to three times the average monthly bill when substantial financial risk exists.
- Activation or transfer fee
- The service-fee schedule lists a $15 service connection fee, $55 next-day expedited connection, and $75 same-day or after-hours connection. Portal customers can start, stop, or transfer service; the applicable fee depends on the requested timing.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Carrollton Utility Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.