Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Carrollton Utility Customer Service
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 14 days from bill creation to the printed due date, followed by 10 calendar days from the printed due date before interruption if the full balance and additional fees are not paid.
- Late-fee rules
- The full balance must be paid by the printed due date to avoid a $25 late fee. Payment plans can avoid the fee while their terms are followed. Water service may be interrupted after the 10-day post-due-date period; restoration requires outstanding charges and a $25 interruption/restoration fee.
- Shut-off timeline
- The bill is created monthly and due 14 days later. If unpaid by the due date, a late notification is sent to customers enrolled in portal alerts and a courtesy text/email warns that interruption is scheduled. Service is scheduled for interruption 10 calendar days after the printed due date if payment in full, including fees, is not received.
- Warning and notice protocol
- Portal customers can receive bill reminders, late notices, and interruption notifications by email or SMS. After a missed due date, the City sends a courtesy notification that service will be scheduled for interruption; the reviewed material does not require a separate door hanger or specify a physical-mail sequence.
- Reconnection costs
- The utility service-fee schedule lists a $25 interruption-day fee, $15 standard service connection fee, $55 next-day expedited connection, and $75 same-day or after-hours connection. After-hours restoration is separately listed as $60 when the meter is in a meter can or $180 when it is in a meter vault, with availability limited to weekday evenings and specified weekend/holiday windows.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Carrollton Utility Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.