Payment research · dataset 2026.08
Payment options for City of Castroville Utility Billing & Customer Service
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Tyler Technologies Municipal Online Services
- Pay-by-text
- No pay-by-text keyword, shortcode, or enrollment procedure is documented. Customers can use the Municipal Online portal, kiosk, or free automated bank draft.
- Mail-in payment address
- City of Castroville Utility Billing, 1209 Fiorella Street, Castroville, TX 78009. Mailed payments should include the top portion of the utility bill and a check, cashier's check, or money order; the City says not to mail cash.
- In-person payment
- Payments may be made at Castroville City Hall during regular business hours; the current page does not state the exact counter hours. A payment kiosk is at 802 London on the east side of the Castroville Library building. Utility Billing/Public Works is listed at 703 Paris Street, Castroville, TX 78009, phone 830-931-4090. The City also accepts mailed check, cashier's check, or money order and offers free ACH automatic draft with a voided check.
- Digital payment methods
- Municipal Online utility payment, the City kiosk, and free automated ACH draft are documented. The current page does not enumerate card brands or mobile wallets. A customer portal account can be requested by emailing name, account number, service address, email, and phone number to customerservice@castrovilletx.gov.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | No | 25% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Phone payment number
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Castroville Utility Billing & Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.