Payment channels

Pay City of Castroville Utility Billing & Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The current City page publishes Customer Service at 830-931-4070 and Utility Billing at 830-931-4090 but no IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No pay-by-text keyword, shortcode, or enrollment procedure is documented. Customers can use the Municipal Online portal, kiosk, or free automated bank draft.

Mail-in address

City of Castroville Utility Billing, 1209 Fiorella Street, Castroville, TX 78009. Mailed payments should include the top portion of the utility bill and a check, cashier's check, or money order; the City says not to mail cash.

Counters, drop boxes, and office hours

Payments may be made at Castroville City Hall during regular business hours; the current page does not state the exact counter hours. A payment kiosk is at 802 London on the east side of the Castroville Library building. Utility Billing/Public Works is listed at 703 Paris Street, Castroville, TX 78009, phone 830-931-4090. The City also accepts mailed check, cashier's check, or money order and offers free ACH automatic draft with a voided check.

Accepted digital instruments

What you can use online

Municipal Online utility payment, the City kiosk, and free automated ACH draft are documented. The current page does not enumerate card brands or mobile wallets. A customer portal account can be requested by emailing name, account number, service address, email, and phone number to customerservice@castrovilletx.gov.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current City page does not expose the online card or ACH processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Castroville Utility Billing & Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →