Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Castroville Utility Billing & Customer Service
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due by 5:00 p.m. on the 25th. A late charge is assessed at 8:00 a.m. on the first business day after the 25th. The City then allows ten days after notice; if payment is not received by 5:00 p.m. on the tenth day, service is disconnected at 8:00 a.m. the following day.
- Late-fee rules
- Payments after 5:00 p.m. on the 25th incur a late charge of 10% of the total amount due, assessed at 8:00 a.m. on the next business day. A reconnect fee may be assessed per utility based on account payment history. Returned payments must be redeemed within ten days and repeated returned payments can place the account on cash-only status for twelve months.
- Shut-off timeline
- Usage is billed on the 10th; payment is due by 5:00 p.m. on the 25th; the 10% late charge posts at 8:00 a.m. the next business day; a discontinuance notice is mailed or emailed with ten days to pay; failure to pay by 5:00 p.m. on day ten causes disconnection at 8:00 a.m. the following day, with disconnect and possible reconnect fees.
- Warning and notice protocol
- For delinquent accounts, the City mails or emails a notice of discontinuance stating that service will be disconnected if payment is not received within ten days. The policy also allows a written statement to be posted at the common entry or front door after certain immediate disconnections. Automated call and SMS sequences are not documented.
- Reconnection costs
- A reconnect fee is due in addition to the past-due amount once service is dispatched for nonpayment. The City reserves the amount per utility based on payment history but the reviewed current policy does not publish a fixed standard or after-hours dollar amount.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Castroville Utility Billing & Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.