Notice and timing
How delinquency is handled
Grace period after the due date
No universal day-count grace period after the printed due date. Payment is due by 5:00 p.m. on the due date; an account unpaid at that time is late and subject to a 10% penalty. Texas utility-account protections can delay the penalty for customers age 60 or older under applicable law, but customers should verify eligibility with the City.
Late-fee calculation
Payments made after the printed due date are subject to a 10% penalty on the delinquent amount. Cedar Park mails a late/termination notice the day after the due date to accounts with a balance at 5:00 p.m.; the notice provides the final payment date. The City’s public materials do not state a separate daily interest rate. A $50 reconnect fee is required if service is suspended, and a $50 meter-tampering fee can be assessed if a customer turns water back on after City disconnection.
Disconnection timeline
The published progression is: bill due at 5:00 p.m. on the cycle due date; 10% late penalty applies; a late/termination notice is mailed the next day with a final due date; if payment is not received before that notice’s disconnect date, service is suspended; restoration requires payment and a $50 reconnect fee. The City does not publish a fixed number of calendar days between the notice and disconnect date because it is printed on the account-specific notice.