Payment research · dataset 2026.08
Payment options for City of Cleburne Utility Billing Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Tyler Technologies Municipal Online Services. The official Cleburne payment page links to the Cleburne-specific Municipal Online portal, where customers can register, pay utility bills, view monthly billings, payment history, and water consumption. The portal states that payments after 11:00 a.m. post to the utility account on the following business day.
- Phone payment number
- The automated payment number is 866-341-9322. Cleburne says telephone customers can pay with a credit or debit card and hear real-time balances and due dates. Utility Billing account service is 817-645-0919; leaks and repairs are 817-645-0946; after-hours water/wastewater emergencies are 817-645-0972.
- Pay-by-text
- Cleburne does not publish a bill-payment SMS keyword or text-to-pay enrollment flow. Its separate CivicReady emergency-notification system permits residents to register a phone number and address at cleburne-tx.myfreealerts.com and receive boil-water advisories and other emergency notices by text, email, or voice call. Customers should use Municipal Online Services or 866-341-9322 for payment rather than texting payment credentials.
- Mail-in payment address
- City of Cleburne Utility Billing Department, P.O. Box 657, Cleburne, TX 76033. The Utility Billing office is physically located at 418 W. Henderson Street, Cleburne, TX 76033; customers mailing checks or money orders should use the published P.O. Box and include the account information from the bill.
- In-person payment
- Payments are accepted at the Utility Billing office, 418 W. Henderson Street, Cleburne, TX 76033, Monday through Friday 8:00 a.m. to 5:00 p.m.; the office closes on City holidays. A drive-through is available. Cleburne also advertises a night drop, but the public page does not state its exact collection cutoff or placement beyond the office payment instructions. Cash, check, Visa/Mastercard credit card, and money order are accepted; temporary checks are not accepted.
- Digital payment methods
- Online payments use the Tyler Municipal Online portal; phone payments accept credit or debit cards; the FAQ identifies Visa/Mastercard card payments, bank draft, and money orders, and the City offers automatic bank drafting with a voided check. Customers can also pay through mail and night drop. The official pages do not list Apple Pay, Google Pay, PayPal, Discover, or American Express as accepted online instruments.
- Online convenience fees
- The City’s published FAQ identifies a $1.50 fee for credit-card payments and limits that listed card option to Visa/Mastercard. It does not separately publish a current online versus IVR eCheck fee or a percentage surcharge; confirm the final Municipal Online or phone amount before submission.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Cleburne Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (TX1260003) ↗
Search the federal drinking-water database using public water system ID TX1260003.