Municipal Department
City of Cleburne Utility Billing Department
Serving Cleburne and the City of Cleburne water, sewer, and sanitation service area in Johnson County
Population served
EPA-linked PWS TX1260003, CITY OF CLEBURNE, is reported at approximately 30,573 people by the current EPA-derived utility profile. Other Texas project records show population figures around 31,352–34,075 depending on reporting year and boundary, so 30,573 is retained as the current system estimate with the reporting variation noted.
State system code
FIPS 48
Billing frequency
Monthly, with five billing zones. Bills are due on the 4th, 11th, 18th, 25th, or 27th depending on the customer’s zone; the date may move for weekends and holidays. Meters are read electronically around the same time each month.
Provider briefing
How this utility’s billing works
City of Cleburne Utility Billing Department operates as a municipal department serving Cleburne and the City of Cleburne water, sewer, and sanitation service area in Johnson County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Single-block/base-plus-usage structure rather than increasing tiers. The current public residential schedule lists a 3/4-inch water service-demand base of $22.53 and water usage at $6.00 per 1,000 gallons. One-inch and 1.5-inch-or-larger meters have higher monthly demand charges; outside-city accounts have a separate service-demand and volumetric schedule.. Bills are generated monthly, with five billing zones. bills are due on the 4th, 11th, 18th, 25th, or 27th depending on the customer’s zone; the date may move for weekends and holidays. meters are read electronically around the same time each month., and a typical residential cost reference is Using the City’s published residential rates for a typical 3/4-inch meter and 6,000 gallons, water is approximately $58.53 ($22.53 base plus six units at $6.00) and sewer is approximately $40.24 ($17.08 base plus six units at $3.86), for an illustrative water-and-wastewater subtotal of about $98.77 before sanitation, drainage, taxes, and other account charges. Cleburne’s FAQ separately describes a $56.05 minimum residential monthly bill, so the customer statement controls the complete bundled total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is calculated from monthly water-meter usage. The current FY2026 budget identifies a $17.08 residential service-demand charge and $3.86 per 1,000 gallons for 0 through 13,500 gallons, with a residential maximum of $69.19. Commercial wastewater has no residential cap, while industrial accounts use separate demand, volume, BOD, TSS, and TDS charges; the City does not publish a winter-average calculation for residential service.
Meter and infrastructure notes
Cleburne states that all meters are read electronically around the same time each month, with the date varying for weekends and holidays; the five billing zones have due dates on the 4th, 11th, 18th, 25th, and 27th. My Water Advisor 2.0 can provide real-time consumption details, leak alerts, and budget analytics when the customer’s meter has the required capability. The public material does not identify the meter manufacturer or a universal hourly transmission interval.
Emergency water support
Report a leak or water emergency
For leaks and repairs during office operations, call 817-645-0946. For water and wastewater emergencies after business hours, on weekends, or holidays, call 817-645-0972. Utility Billing is 817-645-0919 during Monday–Friday 8:00 a.m.–5:00 p.m.; the City’s water and wastewater crews maintain a 24-hour standby status.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Cleburne and the City of Cleburne water, sewer, and sanitation service area in Johnson County
City of Cleburne Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.