Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Cleburne Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A 10% late fee is added on the next business day after the due date printed on the bill. A disconnection notice is mailed with a disconnection date seven days later. Customers may request an extension if they call or visit by the disconnection date; the published extension is for an additional 10 calendar days.
- Late-fee rules
- Cleburne’s FAQ specifies a 10% late fee beginning on the next business day after the printed due date. It also lists a $25 returned-check fee and a $25 disconnect fee. No separate daily interest, escalating percentage, or partial-payment allocation rule is published on the reviewed utility pages.
- Shut-off timeline
- The published sequence is: the account reaches the bill’s due date; on the next business day a 10% late fee is added; a disconnection notice is mailed with a disconnection date seven days later; and an extension of up to 10 additional calendar days may be available when requested by the disconnection date. Customers who are already disconnected must call Utility Billing and should contact the office before 3:00 p.m. for same-day restoration.
- Warning and notice protocol
- Cleburne mails a disconnection notice that specifies a disconnection date seven days in the future. The City offers a possible 10-calendar-day extension when the customer calls or visits by that date. CivicReady can send emergency and boil-water notifications by text, email, and voice, but the utility pages do not describe a separate automated delinquency-call cadence, colored paper notice, or door-hanger protocol.
- Reconnection costs
- The FAQ lists a $25 disconnect fee. After disconnection, the customer must contact Utility Billing at 817-645-0919; the City asks customers to contact the office before 3:00 p.m. for same-day restoration. Payments after 3:00 p.m. and before 5:00 p.m. incur an additional $50 charge for same-day restoration. The public page does not describe a weekend or overnight reconnect price beyond the after-3:00 p.m. charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Cleburne Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX1260003) ↗
Search the federal drinking-water database using public water system ID TX1260003.