Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Conroe Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A universal current grace-period day count was not published in the reviewed Conroe billing pages. The portal expressly offers e-bill delivery of late and cut-off notices, and the City’s cut-off notice template states that service is disconnected if payment is not received by the cut-off date printed on the notice. The exact due date and number of days between bill date, late status, and cut-off are account-notice specific.
- Late-fee rules
- The current public payment page does not state the present late-fee percentage or fixed amount. A City cut-off notice template reviewed for the Utility Billing workflow confirms that a reconnection fee is required after disconnection, but it does not establish a current universal late-fee formula. Older City budget material and historical City reporting describe a 10% delinquency charge and a senior/disabled late-fee waiver program, but those historical values are not presented here as verified 2026 rules; customers should rely on the current bill and Utility Billing at (936) 522-3170.
- Shut-off timeline
- Conroe’s official portal supports e-bill delivery of late notices and cut-off notices. The City’s published cut-off notice template identifies a specific cut-off date and states that service will be disconnected if payment is not received in the Utility Billing office by that date; it also warns that a reconnection fee will be required. The exact day count from the original due date to the cut-off date is not consistently published on the current portal and must be read from the account’s notice.
- Warning and notice protocol
- Customers may opt into electronic bills, late notices, and cut-off notices through the City’s Utility Billing portal. The cut-off notice template shows a formal mailed notice containing the account number, notice date, cut-off date, amount due, Utility Billing contact number, office hours, and the reconnection-fee warning. The service application also authorizes the City or its collection agents to place automated or prerecorded calls to contact numbers supplied by the customer. No current public source reviewed confirms a separate SMS shutoff sequence or a door-hanger protocol.
- Reconnection costs
- A City Utility Billing cut-off notice template states that a $35.00 reconnection fee is required to restore service after a nonpayment disconnection. The current payment pages do not publish a separate after-hours or night/weekend reconnection price, nor do they confirm whether the $35 template amount remains the operative 2026 charge. Customers should call (936) 522-3170 before payment if service has been disconnected.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Conroe Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.