City of Conroe Utility Billing Department
City of Conroe and City-served portions of the Conroe area
Population reference
The Census Bureau reports 114,581 residents for Conroe in its July 1, 2024 estimate, compared with 89,956 at the 2020 Census. The municipal water and sewer system also serves customers in the City utility area; a current customer-connection total was not published on the billing pages reviewed.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly water, wastewater, and related municipal utility charges are billed through Utility Billing. The public materials reviewed do not publish a universal meter-read day or a single monthly due-date day for every account; the account bill and any electronic late/cut-off notice control the applicable date.
- Rate structure
- Increasing block conservation pricing with a meter-size base charge, plus separate surface-water-conversion and groundwater-district pass-through fees. The latest indexed City rate table located is the FY2025 schedule: for a typical 5/8-inch residential meter, the base is $13.14, the 4,000–10,999-gallon tier is $2.80 per 1,000 gallons, then $3.45 for 11,000–15,999, $4.10 for 16,000–25,999, $4.68 for 26,000–35,999, and $8.18 above 36,000. The same budget table publishes Lifeline rates for eligible older or disabled customers. A separately indexed FY2026 rate table was not located, so the FY2025 values should be verified against the customer’s current bill.
- Residential cost reference
- Using the latest indexed FY2025 City schedule rather than treating it as a confirmed FY2026 schedule, a 5/8-inch inside-city home using 5,000 gallons has approximately $18.74 in water ($13.14 base plus two 1,000-gallon units at $2.80), approximately $49.09 in sewer ($43.76 minimum plus one 1,000-gallon unit at $5.33), a surface-water conversion charge of about $17.00 at $3.40 per 1,000 gallons, and a Lone Star Groundwater Conservation District pass-through of about $0.30 at $0.06 per 1,000 gallons. That water/sewer-related subtotal is approximately $85.13 before garbage, taxes, account-specific fees, and any later rate revision. At 7,000 gallons the analogous indexed subtotal is approximately $108.31. The City’s current portal should be used for the operative 2026 bill.
- Wastewater and sewer calculation
- The indexed City schedule charges a residential sewer minimum for 0–3,999 gallons and $5.33 per 1,000 gallons for usage above that threshold, with a published maximum charge at 10,000 gallons in the FY2025 budget table. The public materials reviewed do not document a winter-average method; sewer is presented as a monthly usage charge tied to the billed water usage. Customers should confirm the currently effective calculation on the bill because the publicly indexed schedule is FY2025 and Conroe may revise rates annually.
- Meter reading
- Conroe’s current water-conservation materials state that drought-response notice data are derived directly from an advanced metering infrastructure (AMI) system or observed by City personnel. The online Utility Billing portal provides real-time balances, payment history, and consumption graphs. The public pages reviewed do not identify the AMI manufacturer, transmission interval, or a fixed monthly read date, so the record distinguishes the verified AMI/consumption-graph capability from those unpublished implementation details.
- New-account deposit
- The City’s service application requires a service charge and deposit fee, along with valid identification and proof of ownership or a lease, but the current application page reviewed does not expose a universal residential dollar amount or published credit-check waiver. The municipal code permits a deposit to be applied to an account when service is cut off for nonpayment or a utility-rule violation. Because the amount varies by account classification and the current public application does not display the schedule, the applicable deposit should be confirmed with Utility Billing before activation.
- Activation or transfer fee
- A service charge is required with a new Utility Service Application, but the current official application and portal pages reviewed do not publish a single universal 2026 activation or transfer dollar amount. Applicants must submit the application, service address and requested start date, valid government identification, proof of property ownership or a lease, and the applicable service charge and deposit. The City accepts cash, checks, and money orders for the application transaction; account-specific activation rules should be confirmed at (936) 522-3170.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Conroe Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.