Municipal Department
City of Conroe Utility Billing Department
Serving City of Conroe and City-served portions of the Conroe area
Population served
The Census Bureau reports 114,581 residents for Conroe in its July 1, 2024 estimate, compared with 89,956 at the 2020 Census. The municipal water and sewer system also serves customers in the City utility area; a current customer-connection total was not published on the billing pages reviewed.
State system code
FIPS 48
Billing frequency
Monthly water, wastewater, and related municipal utility charges are billed through Utility Billing. The public materials reviewed do not publish a universal meter-read day or a single monthly due-date day for every account; the account bill and any electronic late/cut-off notice control the applicable date.
Provider briefing
How this utility’s billing works
City of Conroe Utility Billing Department operates as a municipal department serving City of Conroe and City-served portions of the Conroe area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block conservation pricing with a meter-size base charge, plus separate surface-water-conversion and groundwater-district pass-through fees. The latest indexed City rate table located is the FY2025 schedule: for a typical 5/8-inch residential meter, the base is $13.14, the 4,000–10,999-gallon tier is $2.80 per 1,000 gallons, then $3.45 for 11,000–15,999, $4.10 for 16,000–25,999, $4.68 for 26,000–35,999, and $8.18 above 36,000. The same budget table publishes Lifeline rates for eligible older or disabled customers. A separately indexed FY2026 rate table was not located, so the FY2025 values should be verified against the customer’s current bill.. Bills are generated monthly water, wastewater, and related municipal utility charges are billed through utility billing. the public materials reviewed do not publish a universal meter-read day or a single monthly due-date day for every account; the account bill and any electronic late/cut-off notice control the applicable date., and a typical residential cost reference is Using the latest indexed FY2025 City schedule rather than treating it as a confirmed FY2026 schedule, a 5/8-inch inside-city home using 5,000 gallons has approximately $18.74 in water ($13.14 base plus two 1,000-gallon units at $2.80), approximately $49.09 in sewer ($43.76 minimum plus one 1,000-gallon unit at $5.33), a surface-water conversion charge of about $17.00 at $3.40 per 1,000 gallons, and a Lone Star Groundwater Conservation District pass-through of about $0.30 at $0.06 per 1,000 gallons. That water/sewer-related subtotal is approximately $85.13 before garbage, taxes, account-specific fees, and any later rate revision. At 7,000 gallons the analogous indexed subtotal is approximately $108.31. The City’s current portal should be used for the operative 2026 bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The indexed City schedule charges a residential sewer minimum for 0–3,999 gallons and $5.33 per 1,000 gallons for usage above that threshold, with a published maximum charge at 10,000 gallons in the FY2025 budget table. The public materials reviewed do not document a winter-average method; sewer is presented as a monthly usage charge tied to the billed water usage. Customers should confirm the currently effective calculation on the bill because the publicly indexed schedule is FY2025 and Conroe may revise rates annually.
Meter and infrastructure notes
Conroe’s current water-conservation materials state that drought-response notice data are derived directly from an advanced metering infrastructure (AMI) system or observed by City personnel. The online Utility Billing portal provides real-time balances, payment history, and consumption graphs. The public pages reviewed do not identify the AMI manufacturer, transmission interval, or a fixed monthly read date, so the record distinguishes the verified AMI/consumption-graph capability from those unpublished implementation details.
Emergency water support
Report a leak or water emergency
Public Works / water-and-sewer service information is published at (936) 522-3885, and the 2024 Consumer Confidence Report lists that number for water-system questions. The Utility Billing customer line is (936) 522-3170. A distinct current 24/7 emergency leak hotline was not published in the reviewed City pages, so customers with immediate hazards should use the City’s Public Works number and emergency services when appropriate.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Conroe and City-served portions of the Conroe area
City of Conroe Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.