Municipal Department
City of Conroe Utility Billing - Water and Sewer
Serving Conroe and Panorama Village
Population served
113,912
State system code
FIPS 48
Billing frequency
Monthly. The Conroe code states that water, sewer, and garbage accounts are billed monthly and payment is due by 5:00 p.m. on the 25th day following the bill date, with weekend/holiday extension to the next business day.
Provider briefing
How this utility’s billing works
City of Conroe Utility Billing - Water and Sewer operates as a municipal department serving Conroe and Panorama Village. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered monthly water and sewer charges with a base/minimum component and volumetric usage, plus surface-water and groundwater-conservation charges in the City's rate schedule. The FY25-26 ordinance is the controlling current schedule; exact amounts depend on inside/outside-city status, meter size, and consumption.. Bills are generated monthly. the conroe code states that water, sewer, and garbage accounts are billed monthly and payment is due by 5:00 p.m. on the 25th day following the bill date, with weekend/holiday extension to the next business day., and a typical residential cost reference is A dedicated this detail was not publicly posted. The FY25-26 Conroe ordinance is current for 2026, but the reviewed accessible text did not expose enough of the complete residential meter-size and water/sewer schedule to calculate a reliable 5,000-7,000-gallon total without mixing older rates.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Conroe bills water and sewer together monthly. The code establishes monthly sanitary-sewer charges and volumetric charges tied to the applicable account/rate class; the reviewed current materials do not expose a residential winter-average formula, so no unsupported winter calculation is supplied.
Meter and infrastructure notes
Conroe is expanding an automated metering system, including new-subdivision deployment, according to the City's operating-budget materials. The reviewed current public pages do not establish universal AMI transmission intervals or a complete citywide reading schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed current City of Conroe utility-billing pages publish Utility Billing at 936-522-3170 but do not expose a dedicated 24/7 water-main or leak hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Conroe and Panorama Village
City of Conroe Utility Billing - Water and Sewer is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.