Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Conroe Utility Billing - Water and Sewer
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payment is due by 5:00 p.m. on the 25th day after the bill is issued; the ordinance adds a 10% accounting fee when the account is paid after the due date. A reliable 12-month payment history may support waiver by the finance director, so the effective grace period is 0 days after the stated due time.
- Late-fee rules
- A late accounting fee equal to 10% of the current water, sewer, or garbage account is added after the due date. The finance director may waive the charge for a reliable preceding 12-month history of full, on-time payments; payment extensions can be written and may require the current bill plus 20% of the delinquent balance each month.
- Shut-off timeline
- The reviewed Conroe code establishes due-date, late-charge, payment-extension, and discontinuation authority but does not publish a fixed universal calendar day count from missed due date to physical shutoff. E-bill enrollment can deliver late and cut-off notices by email.
- Warning and notice protocol
- The City offers e-bill enrollment that sends the monthly bill and late/cut-off notices by email. The reviewed official materials do not disclose the complete current paper-notice, phone-call, hanger, or exact pre-shutoff sequence.
- Reconnection costs
- The code says reconnect/reset after a nonpayment finalization requires an additional deposit of twice the current estimated costs plus the applicable Appendix A reconnect fee during working hours, but the reviewed current public text does not expose the numeric standard versus after-hours amounts.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Conroe Utility Billing - Water and Sewer public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.