Payment research · dataset 2026.08
Payment options for City of Denton Water Utilities / Utilities Customer Service
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud; the City also offers a separate MyUsage prepaid-account platform and is beginning a Badger Meter AMI customer-data rollout.
- Phone payment number
- (855) 786-5300, the City's 24/7 automated utility payment and balance service. Customer Service is (940) 349-8700 Monday-Friday 8am-5pm.
- Mail-in payment address
- City of Denton, P.O. Box 660150, Dallas, TX 75266-0150. Customers should detach and include the payment stub; the City advises allowing seven to ten days for processing.
- In-person payment
- Utilities Customer Service is at City Hall East, 601 E. Hickory Street, Suite F, Denton TX 76205. Lobby hours are Monday-Thursday 8am-5pm and Friday 8am-noon beginning January 2, 2026; telephone hours remain through 5pm Friday. The City accepts cash, personal checks, money orders, cashier's checks, Visa, MasterCard, Discover, ATM/debit cards, and eCheck at applicable counters. A drive-up drop box is west of City Hall East at Hickory Street and Railroad Avenue, and a walk-up box is beside the Customer Service entrance; checks, money orders, and cashier's checks only, no cash. A self-service kiosk at the entrance is available 24/7 and accepts cash, check, credit, and ATM/debit cards. Fidelity Express, MoneyGram, and Western Union locations may also accept payments, generally with a pay-center fee.
- Digital payment methods
- Electronic check, Visa, MasterCard, Discover, ATM/debit cards, PayPal, PayPal Credit, Venmo, and Google Pay are displayed in the official InvoiceCloud payment materials. The City also supports recurring payments and a separate MyUsage prepaid account. NSF/returned-payment charges are listed as $27 in current payment instructions.
- Online convenience fees
- No additional fee is published for standard online payment through September 30, 2026. The City states that a 1.55% service fee for online and phone credit/debit-card payments processed through Utilities Customer Service takes effect October 1, 2026. eCheck and other non-card methods should be checked at checkout for any applicable fee; remote pay centers separately charge their own transaction fee.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Denton Water Utilities / Utilities Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.