Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. The current utility payment pages do not publish a text-to-pay keyword, short code, or SMS enrollment path. Denton does provide account notifications and Alert Denton outage alerts, while prepaid MyUsage customers receive low-balance notifications through that platform.
Mail-in address
City of Denton, P.O. Box 660150, Dallas, TX 75266-0150. Customers should detach and include the payment stub; the City advises allowing seven to ten days for processing.
Counters, drop boxes, and office hours
Utilities Customer Service is at City Hall East, 601 E. Hickory Street, Suite F, Denton TX 76205. Lobby hours are Monday-Thursday 8am-5pm and Friday 8am-noon beginning January 2, 2026; telephone hours remain through 5pm Friday. The City accepts cash, personal checks, money orders, cashier's checks, Visa, MasterCard, Discover, ATM/debit cards, and eCheck at applicable counters. A drive-up drop box is west of City Hall East at Hickory Street and Railroad Avenue, and a walk-up box is beside the Customer Service entrance; checks, money orders, and cashier's checks only, no cash. A self-service kiosk at the entrance is available 24/7 and accepts cash, check, credit, and ATM/debit cards. Fidelity Express, MoneyGram, and Western Union locations may also accept payments, generally with a pay-center fee.