City of Denton Water Utilities / Utilities Customer Service

Provider briefing

How this utility’s billing works

City of Denton Water Utilities / Utilities Customer Service operates as a municipal department serving City of Denton municipal water, wastewater, drainage, and solid-waste service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as FY2025-26 residential tiered water rates inside the corporate limits use a 3/4-inch meter facility charge of $16.81 per bill and volume blocks of $3.84 per 1,000 gallons for 0-5,000 gallons, $4.13 for 5,001-7,000, $4.30 for 7,001-15,000, $7.68 for 15,001-30,000, $10.27 for 30,001-50,000, and $12.77 above 50,000. Larger meters have higher facility charges. Drainage is a separate residential impervious-area block fee from $0.50 to $15.50 per month.. Bills are generated monthly. standard accounts are billed monthly with a printed due date; the city's current customer-service material describes a traditional monthly due date, while pay as you go accounts receive usage-driven prepaid balance updates instead of waiting for a monthly bill., and a typical residential cost reference is Using the FY2026 inside-city 3/4-inch schedule, a 5,000-gallon month is approximately $36.01 water ($16.81 + 5×$3.84), $40.99 wastewater ($15.04 facility + 5×$5.19 assuming the winter average equals 5,000 gallons), and $5.45 drainage for a 2,001-3,000-square-foot impervious-area block, or about $82.45 before solid-waste, electric, taxes, or other services. At 7,000 gallons, the corresponding estimate is $44.27 water + $51.37 wastewater + $5.45 drainage, about $101.09. Actual wastewater uses the prior December-February average and is capped at 18,000 gallons.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential wastewater has a $15.04 monthly facility charge and a $5.19 per-1,000-gallon volume charge for FY2026. Because the City does not meter wastewater separately, the volume charge is based on 100% of the customer's average monthly water billed during December, January, and February of the preceding winter period, with an 18,000-gallon monthly cap. The winter average establishes the charge for the following cycle; customers without sufficient history are assigned the City's published default calculation until a qualifying average is available. Pool filling should be coordinated with Customer Service so the extra water can be excluded from the wastewater calculation where applicable.

Meter and infrastructure notes

Denton is transitioning from monthly physical water-meter reads captured with handheld devices to an advanced metering infrastructure program. The April 2026 City announcement says Council approved a $26 million Badger Meter contract; implementation is expected to begin in summer 2026, with meter replacements throughout the community and full implementation anticipated by the end of 2028. The future system is intended to provide real-time usage information, leak detection, and continuous monitoring. Until the rollout is complete, the City's audit-described baseline is monthly physical reads uploaded from handheld field devices; the current public pages do not claim that every account already has AMI service.