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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Denton Water Utilities / Utilities Customer Service

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
A $20 late-payment charge is assessed on a past-due balance on the fifth working day following the printed due date. The City does not describe this as a grace period; the account is delinquent after the due date, with the fee added on that fifth working day.
Late-fee rules
The current Account Services page states that the late-payment charge is $20 on past-due balances on the fifth working day after the due date, plus a 1% overdue-interest charge under the utility ordinance. A $27 NSF/returned-payment charge applies when a payment is rejected. The current published 2026 customer pages do not expose a separate residential reconnection dollar amount, so customers should confirm any account-specific delinquent service charge before paying.
Shut-off timeline
If the printed due date passes without payment, the City states that service is disconnected approximately 21 days after the due date. If service is not restored, the account is closed seven days after disconnection. The fifth working day after the due date is the late-fee trigger, and the City uses reminder calls and a second pre-interruption courtesy call during that progression.
Warning and notice protocol
Denton's published protocol is unusually explicit: if payment is not received by the bill due date, the City places a friendly reminder call; it places another reminder call three days before the late fee is assessed. If payment remains outstanding, the next bill carries a clearly marked warning that service may be interrupted. When an interruption is scheduled, residents receive a second courtesy call three days before the interruption. The primary telephone number on the account must be current. For planned outages, the City may also mail advance letters, publish notices, issue automated calls, and use Alert Denton for large or long-lasting events.
Reconnection costs
The current 2026 public pages state that service is disconnected approximately 21 days after the due date but do not publish the current residential delinquent-service or after-hours reconnection dollar amount. Older City rate brochures describe a residential delinquent-service charge plus an additional same-day/after-hours charge, but those historical amounts are not treated as current 2026 values. Customers should obtain the account-specific restoration total from Utilities Customer Service at (940) 349-8700 before payment.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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