Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Devine Municipal Utilities / Utility Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due by the 15th; a 10% penalty is added after the 15th. If the entire past-due bill, including penalty, is not paid by the 3rd of the following month, the account is subject to disconnection.
- Late-fee rules
- A 10% penalty is added after the 15th. A $10 administrative fee applies on the cutoff day for customers paying after 8:00 a.m. before physical cutoff; after cutoff, a $50 reconnect fee and full past/current balance are required. Returned checks cost $25, and the second insufficient-funds check in a year can trigger automatic termination.
- Shut-off timeline
- Monthly bill due by the 15th; 10% penalty after the 15th; if unpaid in full by the 3rd, the account is subject to disconnection. On cutoff day, payment after 8:00 a.m. before cutoff requires a $10 administrative fee; after cutoff, full balance plus $50 reconnect is required.
- Warning and notice protocol
- The City provides cutoff dates through its utility calendar, but the reviewed page does not document a separate mailed notice, automated call/text sequence, paper color, or door hanger.
- Reconnection costs
- $50 administrative/reconnect fee after service has been cut off, plus full past-due and current balance. No separate after-hours reconnection fee is published; the sheriff's office answers utility lines after 5:00 p.m., weekends, and holidays.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Devine Municipal Utilities / Utility Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.