Municipal Department
City of Ennis Utility Billing Department
Serving Ennis and the City of Ennis water, wastewater, and garbage service area in Ellis County
Population served
EPA-derived public records identify CITY OF ENNIS PWS TX0700001 serving approximately 24,891 people. The City’s 2020 Census population was about 20,159 and the system serves Ennis and nearby Palmer-area customers in indexed utility records, so the PWS population is the appropriate water-system estimate rather than the city-limit census figure.
State system code
FIPS 48
Billing frequency
Monthly. The Utility Billing Department measures and bills water, wastewater, and garbage services on monthly accounts, and the bank-draft program drafts the amount due the day after the monthly bill is mailed.
Provider briefing
How this utility’s billing works
City of Ennis Utility Billing Department operates as a municipal department serving Ennis and the City of Ennis water, wastewater, and garbage service area in Ellis County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY2025-26 uniform residential base plus increasing usage bands. The first 1,000 gallons are included in the $29.67 residential minimum water charge; 1,001–6,000 gallons cost $4.36 per 1,000, 6,001–10,000 cost $5.91, 10,001–20,000 cost $6.68, and usage over 20,000 costs $7.46. Multifamily and commercial schedules are separate.. Bills are generated monthly. the utility billing department measures and bills water, wastewater, and garbage services on monthly accounts, and the bank-draft program drafts the amount due the day after the monthly bill is mailed., and a typical residential cost reference is For a typical residential account using 6,000 gallons, FY2025-26 water is approximately $51.47: $29.67 base plus five 1,000-gallon units at $4.36. Sewer at the same 6,000-gallon level is approximately $63.50: $37.25 base plus five units at $5.25, with residential sewer consumption capped at 6,000 gallons. Adding the $21.25 first residential sanitation container gives an illustrative water/sewer/garbage total of about $136.22 before processor fees and other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
FY2025-26 residential sewer is $37.25 per unit including the first 1,000 gallons, plus $5.25 per 1,000 gallons of water after that base; charges are capped at 6,000 gallons. The reviewed current Ennis pages do not describe a winter-average sewer calculation. New accounts and account changes should be confirmed with Utility Billing because the City has updated its rate ordinances and online-payment provider for FY2026.
Meter and infrastructure notes
The City’s current Utility Billing page states that meters throughout Ennis are read electronically through a radio-read system. The public page does not identify the vendor, transmission interval, or exact monthly route calendar. Utility Billing is responsible for usage measurement, billing calculations, minor meter maintenance, rereads, and adjustments when a reading is found to be incorrect.
Emergency water support
Report a leak or water emergency
For water or sewer emergencies and leak reports, call the Service Center at 972-875-1234 Monday through Friday 8:00 a.m.–5:00 p.m.; after hours, weekends, and City holidays call 972-875-4465. Problems between the meter and residence, or sewer issues within private property, are the customer’s responsibility and require a plumber.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Ennis and the City of Ennis water, wastewater, and garbage service area in Ellis County
City of Ennis Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.