Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Ennis Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The exact printed due-date interval is not stated on the reviewed current Ennis pages. The FY2025-26 fee schedule applies a 5% late-payment penalty per occurrence; customers should treat the due date printed on the monthly bill as the final no-penalty date and not assume a post-due-date grace period.
- Late-fee rules
- The current FY2025-26 fee schedule lists a 5% late-payment penalty per occurrence and a $30 returned-check fee. The City’s current FAQ does not publish a separate minimum late fee or compounding rule. The older Tyler payment page and current Xpress Bill Pay transition should not be mixed when calculating processor and delinquency charges.
- Shut-off timeline
- The reviewed current Ennis pages do not publish a fixed calendar timeline from the due date to physical disconnection. The FY2025-26 schedule lists a $50 business-hours reconnect fee and $100 after-hours turn-on fee, indicating that unpaid service can progress to disconnect/reconnect status, but the legal notice sequence and day count must be confirmed directly with Utility Billing at 972-875-1234.
- Warning and notice protocol
- No current public Ennis page specifies the form, timing, or channel of a delinquency warning notice. The City provides monthly bills, bank-draft reminders, online email notifications, and an in-person customer-service channel, but it does not publish a pink notice, door hanger, automated call, or text warning protocol for shutoff.
- Reconnection costs
- The FY2025-26 fee schedule lists a $50.00 reconnect fee during business hours and a $100.00 after-hours turn-on fee for 5:00 p.m.–8:00 a.m. Monday–Friday, weekends, and holidays. The current schedule also lists a $30 returned-check fee and a $500 tampering fee where applicable.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Ennis Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0700001) ↗
Search the federal drinking-water database using public water system ID TX0700001.