Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Frisco Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Shut-off timeline
- The City states that service cutoffs were suspended temporarily and resumed beginning with April 2026 billing statements. The verified current rule is to pay by the bill's due date to avoid service interruption; however, the public utility pages do not publish a universal day-count from due date to cutoff, a cutoff-list date, or the exact calendar window for restoring a delinquent account. Once a cutoff occurs, the customer should contact Utility Billing at (972) 292-5575 and pay the required balance and reconnection fee.
- Warning and notice protocol
- Frisco's current notice tells customers that penalties and cutoffs resumed and directs payment by the due date, but it does not promise a fixed automated-call, SMS, colored-mailer, door-hanger, or number-of-notices sequence. The City provides IVR, Pay via Text, portal, e-billing, and account-notification options that customers can use to monitor balances. The partial-leak-credit page separately warns that failure to maintain regular payments can place service at risk of interruption without further notice.
- Reconnection costs
- The current 2026 Frisco fee schedule lists a $50 reconnection fee during business hours and $75 after business hours; freeze-burst reconnection is based on meter size. The City does not publish a separate delinquency balance formula on the same schedule, so customers must also satisfy any outstanding bill, deposit, or other account requirement before restoration. A first connection attempt requires the customer to be present; a second attempt can add a $25 fee.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Frisco Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.