Payment research · dataset 2026.08
Payment options for City of Garland Water Utilities / Utility Customer Service
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- MyMeter customer portal with Fiserv BillMatrix payment processing
- Phone payment number
- (972) 205-2671, available 24 hours a day, seven days a week for automated Fiserv payment processing; the portal FAQ directs customers to select option 3. Service agents do not manually take card payments by phone.
- Mail-in payment address
- City of Garland utility payment remittance: P.O. Box 461508, Garland, TX 75046-1508. Customers using their bank's bill-pay service are instructed to use City of Garland as the payee and include the account number exactly as printed on the payment stub; customers should use the current bill's remittance instructions for mailed checks.
- In-person payment
- Walk-in payments are accepted at the Charles E. Duckworth Utility Services Building, 217 N. Fifth Street, Garland, TX 75040, Monday through Friday, 8:00 a.m. to 5:00 p.m.; cashier windows accept cash, check, or money order. The Garland Utility Payment Drive-Thru is at 717 W. State Street, Garland, TX 75040, with four lanes open Monday through Friday, 8:00 a.m. to 6:00 p.m.; cash, check, and money order are accepted. A drop box is in the far-left drive-through lane: payments deposited before 4:00 p.m. on a weekday are entered that day, later payments the next business day, and cash must not be placed in the drop box. Authorized Western Union cash locations post payments within minutes and charge a $1.50 convenience fee; customers must use company name City of Garland Utilities, last name, and account number.
- Digital payment methods
- Fiserv BillMatrix accepts Visa, MasterCard, Discover, and American Express credit cards; bank-issued ATM/debit cards bearing Star, Pulse, NYCE, or Accel; and electronic payments from checking, savings, or money-market accounts. Prepaid debit cards are not accepted. MyMeter provides account enrollment, AutoPay, paperless bills, bill viewing, consumption graphs, and a Fiserv digital wallet for saved payment information. Automatic bank draft and personal-bank bill pay are also available.
- Online convenience fees
- Fiserv charges residential customers $2.00 per online or IVR transaction up to $1,000. Commercial customers are charged 3% per transaction up to $2,500. If a payment exceeds the applicable limit, it must be split into multiple transactions and each transaction incurs its own fee. Garland states that the City does not receive revenue from the convenience fee.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Garland Water Utilities / Utility Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.