City of Garland Water Utilities / Utility Customer Service
Garland municipal water, wastewater, sanitation, stormwater, and regional water-service area
Population reference
Approximately 249,625 residents in Garland, based on the U.S. Census Bureau July 1, 2025 estimate; the City's retail water system serves roughly 72,000 customers and its wastewater system about 69,000 customers, including some regional partners.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly combined utility billing. Garland divides the city into 20 geographic billing cycles; meters are read approximately the same date each month, bills cover about 28–32 days, and payment is due 20 days after the bill is issued. The bill can combine water, sewer, electricity, sanitation, and stormwater services where applicable.
- Rate structure
- Increasing block tiers plus a meter-size base charge. FY2026 residential water rates effective October 1, 2025 for a 5/8-inch meter are $24.70 base per month, plus $6.13 per 1,000 gallons for 0–3,000 gallons, $7.26 per 1,000 for 3,001–15,000, and $10.90 per 1,000 over 15,000. Larger meter sizes carry higher base charges; the City bills the customer charge for meter reading, account service, and billing separately from metered volume.
- Residential cost reference
- For a 5/8-inch residential account, 5,000 gallons is approximately $57.61 for water ($24.70 base, three units at $6.13, and two units at $7.26); 7,000 gallons is approximately $72.13. Using the established-winter-average sewer calculation at 98% of the illustrative consumption produces combined water-and-sewer subtotals of roughly $95.90 at 5,000 gallons and $120.83 at 7,000 gallons, before electric, sanitation, stormwater, taxes, or other combined-bill charges.
- Wastewater and sewer calculation
- For single-family residential accounts with an established winter average, Garland calculates sewer from the average monthly metered water consumption on the December, January, February, and March statements. The monthly sewer bill is capped at the established winter average, and if actual consumption is lower, the City bills the lesser amount using 98% of actual water usage; the single-family cap is 17,000 gallons. The FY2026 rate is $12.27 base plus $5.31 per 1,000 gallons. New accounts without a winter average use 98% of actual usage with a 9,000-gallon cap until the average is established. Duplex and apartment formulas differ and are described in the official sewer schedule.
- Meter reading
- Garland operates 20 geographic billing cycles, reads water meters approximately monthly, and bills each cycle over roughly 28–32 days. The City's billing information identifies Automated Meter Reading, and Garland uses remote meter-reading processes integrated into its billing system; the public material reviewed does not publish a current water AMR/AMI vendor, radio interval, or guaranteed hourly telemetry schedule. MyMeter provides consumption graphs and bill history, while Utility Customer Service can request a re-read when a customer disputes usage.
- New-account deposit
- A water-only account starts with a $75 deposit; an electric or electric-and-water customer pays a $200 base deposit that includes water and solid waste. The deposit can be paid when service is requested or with the first bill. After an acceptable 12-month payment record, an existing customer may request the deposit as an account credit. Garland also offers a $10 Experian credit-check option when the applicant has at least one year of established credit and meets the City's criteria, or a letter of credit from another electric, water, or gas utility showing no more than one late payment in the previous 12 months.
- Activation or transfer fee
- An account-establishment fee of $30 is assessed on the first utility bill. Residential customers may apply for start, stop, or transfer service online, by phone, or at Customer Service; commercial applicants apply in person. The City does not publish a separate current transfer dollar amount on the accessible start/stop page; any deposit, credit-check charge, and account-establishment fee are separate. When water is turned on, a technician observes the meter; if more than 10 gallons pass because a faucet is open or a leak is present, the technician may shut service off again and require an appointment with an adult present.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Garland Water Utilities / Utility Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.