City of Garland Water Utilities
Garland, Dallas County, and the City of Garland water and wastewater service territory
Population reference
248,822 people (EPA SDWIS PWS ID TX0570010; 2026 active CWS record).
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Garland divides the city into 20 geographic billing cycles; meters are read on approximately the same date each month, though weekends, holidays, weather, and route conditions can produce a 28-32 day service period. Payment is due 20 days after the bill is issued.
- Rate structure
- Increasing block tiers for residential water. Effective October 1, 2025, a 5/8-inch residential account has a $24.70 base charge; volume is $6.13 per 1,000 gallons for 0-3,000 gallons, $7.26 for 3,001-15,000 gallons, and $10.90 above 15,000 gallons. Garland also applies seasonal watering rules: twice weekly in-ground sprinkler watering April-October and once weekly November-March, with daytime and rain-event restrictions.
- Residential cost reference
- The published October 2025 water schedule alone produces approximately $57.61 at 5,000 gallons and $72.13 at 7,000 gallons for a 5/8-inch residential account, before wastewater, sanitation, stormwater, taxes, or other combined-bill items. Garland publishes a separate residential sewer schedule, but the reviewed accessible page did not expose its complete rate table, so a definitive combined water-and-sewer total is not asserted here.
- Wastewater and sewer calculation
- Garland bills wastewater as a separate component of the combined monthly utility bill using the city’s residential sewer-rate schedule and metered consumption. The city states that water and sewer rates contain a customer charge plus a volume charge; the reviewed public page does not expose a winter-average formula. Customers should consult the current October 1, 2025 sewer schedule or their bill for the exact sewer volume basis and any applicable caps.
- Meter reading
- Garland divides the city into 20 monthly billing cycles and reads meters on approximately the same date each month. The department is converting water meters to automated meter reading using radio-frequency transmitters; the system sends the meter identifier and reading to a handheld or vehicle receiver, reduces property access and estimated bills, and is being deployed progressively rather than as a universal hourly AMI system. Customers can read the register and review usage graphs through the MyMeter portal.
- New-account deposit
- A water-only account starts with a $75 deposit, which includes solid-waste service; an electric-plus-water account has a $200 base deposit. The customer may pay the deposit with the first bill. Garland also offers a $10 Experian credit-check route for qualifying customers and accepts a letter of credit from another utility when no more than one late payment occurred in the prior 12 months. After an acceptable 12-month payment record, the deposit may be refunded on request as an account credit.
- Activation or transfer fee
- Garland assesses a $30 account-establishment fee on the first utility bill for new service. Residential customers may apply, cancel, or transfer service online or by calling 972-205-2671; commercial customers generally apply in person and must satisfy deposit requirements. The reviewed current service page does not state a separate universal transfer fee beyond the account-establishment charge.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Garland Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0570010) ↗
Search the federal drinking-water database using public water system ID TX0570010.