Municipal Department
City of Garland Water Utilities
Serving Garland, Dallas County, and the City of Garland water and wastewater service territory
Population served
248,822 people (EPA SDWIS PWS ID TX0570010; 2026 active CWS record).
State system code
FIPS 48
Billing frequency
Monthly. Garland divides the city into 20 geographic billing cycles; meters are read on approximately the same date each month, though weekends, holidays, weather, and route conditions can produce a 28-32 day service period. Payment is due 20 days after the bill is issued.
Provider briefing
How this utility’s billing works
City of Garland Water Utilities operates as a municipal department serving Garland, Dallas County, and the City of Garland water and wastewater service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers for residential water. Effective October 1, 2025, a 5/8-inch residential account has a $24.70 base charge; volume is $6.13 per 1,000 gallons for 0-3,000 gallons, $7.26 for 3,001-15,000 gallons, and $10.90 above 15,000 gallons. Garland also applies seasonal watering rules: twice weekly in-ground sprinkler watering April-October and once weekly November-March, with daytime and rain-event restrictions.. Bills are generated monthly. garland divides the city into 20 geographic billing cycles; meters are read on approximately the same date each month, though weekends, holidays, weather, and route conditions can produce a 28-32 day service period. payment is due 20 days after the bill is issued., and a typical residential cost reference is The published October 2025 water schedule alone produces approximately $57.61 at 5,000 gallons and $72.13 at 7,000 gallons for a 5/8-inch residential account, before wastewater, sanitation, stormwater, taxes, or other combined-bill items. Garland publishes a separate residential sewer schedule, but the reviewed accessible page did not expose its complete rate table, so a definitive combined water-and-sewer total is not asserted here.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Garland bills wastewater as a separate component of the combined monthly utility bill using the city’s residential sewer-rate schedule and metered consumption. The city states that water and sewer rates contain a customer charge plus a volume charge; the reviewed public page does not expose a winter-average formula. Customers should consult the current October 1, 2025 sewer schedule or their bill for the exact sewer volume basis and any applicable caps.
Meter and infrastructure notes
Garland divides the city into 20 monthly billing cycles and reads meters on approximately the same date each month. The department is converting water meters to automated meter reading using radio-frequency transmitters; the system sends the meter identifier and reading to a handheld or vehicle receiver, reduces property access and estimated bills, and is being deployed progressively rather than as a universal hourly AMI system. Customers can read the register and review usage graphs through the MyMeter portal.
Emergency water support
Report a leak or water emergency
972-205-3210, the City of Garland Water Department’s 24-hour emergency water-shutoff and water-operations number. Use it for main breaks, structural bursts, urgent water maintenance, taste/odor concerns, and emergency shutoff routing; routine account and billing questions use 972-205-2671.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Garland, Dallas County, and the City of Garland water and wastewater service territory
City of Garland Water Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.