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Payment research · dataset 2026.08

Payment options for City of Garland Water Utilities

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
MyMeter for account management and Fiserv BillMatrix for online and IVR payment processing.
Phone payment number
972-205-2671; select option 3 for the automated Fiserv voice-assisted payment portal, available 24/7. Customer-service representatives generally answer Monday-Friday, 8:00 a.m.-5:00 p.m.; after-hours reconnection service has a separate weekday schedule.
Pay-by-text
The City of Garland publishes online account, paperless-bill, and automatic-bank-draft options but the reviewed 2026 utility materials do not document a general water text-to-pay keyword, enrollment shortcode, or reply-to-pay sequence. Customers should use the MyMeter portal or the verified Fiserv IVR instead of responding to unsolicited payment texts.
Mail-in payment address
City of Garland Utilities, P.O. Box 469002, Garland, TX 75046. Customers should include the current 16-digit utility account number and use check or money order; the city warns that a payment is not credited until received under the applicable mailing and processing rules.
In-person payment
Walk-in payments and account assistance are available at the Charles E. Duckworth Utility Services Building, 217 N. Fifth Street, Garland, TX 75040, Monday-Friday 8:00 a.m.-5:00 p.m. Drive-through payment and a drop box are at 717 W. State Street, Garland, TX 75040, Monday-Friday 8:00 a.m.-6:00 p.m.; the drop box is in the far-left lane and accepts check or money order, not cash. Authorized Western Union cash locations post payments within minutes and charge a $1.50 convenience fee. City counters accept cash, check, or money order.
Digital payment methods
Fiserv BillMatrix accepts Visa, Mastercard, Discover, and American Express credit cards; bank-issued ATM or debit cards carrying Star, Pulse, NYCE, or Accel; and ACH payments from checking, savings, or money-market accounts. MyMeter supports account viewing, scheduled payments, automatic bank draft, paperless billing, and usage graphs. Prepaid debit cards are not accepted by the Fiserv service.
Online convenience fees
Residential Fiserv online or IVR transactions cost $2.00 per payment up to $1,000. Commercial transactions cost 3% per payment up to $2,500. The city does not receive the fee; transaction limits mean a larger balance may require multiple fee-bearing payments. Western Union authorized cash locations charge $1.50.

Directory comparison

Payment-information visibility

MeasureThis providerTexasNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedYes25%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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