Alternative channels
Mail, text, and in-person payment instructions
Pay by text
The City’s CSS account tools include Sign Up for Pay-by-Text. A customer registers or signs in at css.georgetowntexas.gov, adds or verifies the utility account and contact information, and uses the portal’s pay-by-text enrollment option. The current public help articles confirm the feature but do not publish a separate SMS keyword, short code, message frequency, or a text-payment-card entry sequence; those implementation details should be shown by the portal during enrollment.
Mail-in address
City of Georgetown utility payments are mailed to PO Box 200662, Dallas, TX 75320-0662. This is the City’s current payment-processing address, distinct from the Georgetown Customer Care office. Customers should use the account number and payment stub and allow carrier/processor time for delivery.
Counters, drop boxes, and office hours
In-office payments are accepted at 300 Industrial Ave., Building 1, Georgetown, TX 78626, Monday through Friday from 8:00 a.m. to 5:00 p.m. Accepted desk instruments are cash, credit/debit card (American Express is not accepted), money orders, and checks. The drive-through drop box is at 300 Industrial Ave., Building 1, Drive-Thru Lane 2; no cash may be placed in the box, and payments are processed during regular business hours. Checks are not accepted after nonpayment disconnection or on accounts with an NSF history. Large multiple commercial payments are directed to the Dallas processor.